We are committed to high moral, ethical and legal standards, and support the code, principles and values of the Health Professions Council of South Africa (HPCSA). Our values, policies and Code of Ethics provide a governing framework for ethical leadership and behaviour, which is further supported by a human rights awareness programme that forms part of our induction programme. Training interventions and an annual survey are used to ensure that Netcare’s Code of Ethics is consistently applied in the SA operations. In the UK, BMI Healthcare’s Code of Business Conduct guides appropriate behaviour.

We take a zero-tolerance approach to theft, fraud and corruption, as well as discrimination and racism. A number of mechanisms are in place to report unethical behaviour, including unethical medical behaviour.

These mechanisms include an anonymous fraud and ethics hotline available to all Netcare employees in SA and to the public, and a newly introduced toll-free line for employees to report incidents of discrimination. BMI Healthcare also operates a whistle-blowing hotline.

In the UK, 19 cases of alleged misconduct were reported (2015: 20).