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24-Hour Accident & Emergency Department
Our 24-hour Accident and Emergency departmentis equipped to handle the full spectrum of emergency medical needs promptly and efficiently. Highly trained professionals deal with trauma incidents as well as general medical emergencies. For any queries or further information, contact the department on 011 724 2111.
Advanced Wound Clinic
The Advanced Wound Clinic operates on an out-patient basis, offering advice, guidance and counseling of wound care and post-operative care. For any queries or further information, the clinic can be contacted through reception.
Audiology Institute
Dedicated ear, nose and throat surgeons are supported by qualified audiologists who assess and treat all hearing disorders.
Coffee and gift shop
Located on ground Level, opposite the main reception, you will find the coffee shop serving a delightful range of light meals and snacks as well as sweets, magazines and newspapers. Small gifts are also available. For any queries or further information, contact them on 011 724 2152
Counseling Service
Our counseling consultants are trained professionals who has specialised skills and knowledge to help patients and their families cope with the emotional effect of illness, hospitalisation and grief. This guarantees that each patient is treated from both a medical and psychological perspective. The counseling consultants can be contacted through reception or the ward secretary.
Dietician
We boast a qualified dietician to cater for special diets as prescribed by our doctors. The dietician can be contacted though reception or the ward secretary.
Gastroenterology
The hospital is proud to offer the services of leading gastroenterologists, supported by a large pool of general surgeons, specialising in colonoscopies, gastroscopies, ERCPs and related services.
Intensive Care Unit
The 30-bed intensive care unit includes eight intensive care beds that provide isolation capabilities for the management and prevention of infection. A fully computerised, state-of-the-art patient information monitoring system has been installed for the benefit of patients, staff and specialists. For any queries or further information, contact the unit on 011 724 2120.
Netcare 911
The Accident and Emergency Unit is ably supported by an onsite 24-hour Netcare 911 base consisting of Advance Life Support paramedics, ambulances and scene protection vehicle. In case of medical emergencies please contact Netcare 911 on 082 911.
Cleft lip and Palette
Netcare Union Hospital offers procedures to children born with cleft lip and palette conditions. For further information and Inquiries you may contact the unit through reception.
Bariatric Surgery (Obesity)
Obesity is a disease and although it can be lifestyle related, evidence exists that genetics plays a role too. Netcare Union Hospital is an Internationally Accredited Bariatric Centre of Excellence. Patients can now undergo surgery and loose weight. For any queries or further information contact the unit on (011) 724 2000
Pathology
Two independent pathology laboratories are resident in the hospital. Ampath can be contacted on 011 724 5940 and Lancet Laboratories can be contacted on 011 907 1657.
Physiotherapy
Our established physiotherapy departments provide support services to all medical disciplines, treating medical and surgical patients and implementing appropriate rehabilitative programmes, where necessary.
Pre-admission
Once your doctor has confirmed your admission to a Netcare facility, please proceed to the Pre-Admission Desk at the hospital to complete an admission form. An admission form can be obtained from the Pre-Admission Desk and the completed form can be faxed to 011 724 2002. Alternatively you can register online for your admission. Simply visit www.netcare.co.za or call 0860 NETCARE (638 2273)
Renal Dialysis Unit
The renal dialysis unit managed by National Renal Care offers the following:
- Healthy Start Programme (awareness and management of kidney disease)
- Chronic Heamodialysis
- Peritoneal Dialysis
- 24-hour acute dialysis. For any queries or further information, contact the unit on 011 869 2871.
Pharmacy and Retail Pharmacy
The pharmacy is conveniently located in the main foyer of the hospital and is open 7 days a week. The Retail Pharmacy is convenient for any purchases of gifts or toiletries and the business hours are:
Monday - Saturday 08h0 – 21h00.
Sundays & Public Holidays: 10h00 - 21h00.
For any queries or further information, contact the retail pharmacy on 011 724 2021/ 2025.
Account enquiries
For any account enquiries please contact (011) 724 2106 and ask for the Credit Control Department.
Compliments and Service Feedback
Your feedback on the level of care and service you have received in our facility is very important to us. It assists us with the on-going evaluation and improvement of the services we provide. Feel free to contact our customer service centre on 0860 638 2273.
Radio & television
Each room is equipped with a television. Remote controls for the television are available. Earphones can be purchased form Reception.
Telephones
Public telephones are available throughout the hospital, and telephone cards can usually be bought from the retail pharmacy and coffee shop. Cellular telephones may be brought into the hospital at your own risk, but there are certain areas where use is restricted.
Visitors
Although most Netcare hospitals are flexible in allowing visitors for most of the day, the well-being of our patients is our primary concern. In order to facilitate doctors’ rounds and any therapy or additional tests that need to be performed, visitors are requested to visit during visiting times only. No visitors will be permitted into the wards before 10:00 each day. In addition, the hospital has a patient resting time during which no visitors or phone calls to patients will be allowed.
Visiting hours and resting times in the wards may differ from hospital to hospital, and indeed different units may have different resting times.
Please consult the notice boards and the respective unit managers in this regard.
Peadiatric Wards
No Children under the age of 12 years
Medical and Surgical Wards
Consult the Unit Manager
Intensive Care Units
Only two visitors per patient at any one time | 
