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In This Section

  National Patients' Rights Charter
  Patient Charter
In addition to living our values, Netcare subscribes to the principles of the National Patients Rights Charter of South Africa, which creates a framework for promoting and defending patients rights.

  Every patient has the right to:
  • A healthy and safe environment
  • Access to safe healthcare
  • Emergency care in life-threatening situations
  • Confidentiality and privacy
  • Be treated with courtesy and consideration by all staff
  • Be informed about his/her illness/condition and treatment, so as to be in a position to give informed consent
  • Exercise choice in healthcare services
  • Participate in decision-making that affects his/her health
  • Be referred for a second opinion
  • Continuity of care
  • Complain about health services
  • Be treated by a named healthcare provider
  • Refuse treatment or information about his/her illness

Every patient or client has, inter alia, the responsibility to: 

  • Take care of his/her health by adopting a healthy lifestyle 
  • Care for and protect the environment 
  • Respect the rights of other patients and health providers 
  • Provide healthcare providers with relevant and accurate information for diagnostic, treatment, rehabilitation or counselling purposes
  • Advise the healthcare providers on his/her wishes with regard to his/her death 
  • Comply with the prescribed treatment or rehabilitation procedures 
  • Enquire about the related costs of the treatment and/or rehabilitation and arrange for payment