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Annual integrated report 2011


Netcare GRI content index

The following table addresses where GRI indicators have been covered in the 2011 annual integrated report or have been included in this table, also noting where indicators have not been assessed, reported on or do not apply to the Group. According to our self-assessment, our report meets the requirements of a level B reporter.

GRI guideline   Description Inclusion Reference/Comment
Strategy and analysis    
1.1   Statement from the most senior decision maker of the organisation about the relevance of sustainability to the organisation and its strategy. Yes Analysis - Group Chief Executive Officer’s review
1.2   Description of key impacts, risks and opportunities Yes
Analysis - Group Chief Executive Officer’s review
Governance - Risk report
Organisational profile    
2.1   Name of reporting organisation. Yes Overview - Our report
2.2   Primary brands, products and or services. Yes Overview - Our Group operations in overview
2.3   Operational structure of the organisation including main divisions, operating companies, subsidiaries and joint ventures. Yes
Overview - Our Group operations in overview
South African operating reports
United Kingdom operating reports
2.4   Location of organisation’s headquarters. Yes Administration
2.5   Number of countries where organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Yes Overview - Our geographical footprint
2.6   Nature of ownership and legal form. Yes
Overview - Our report
Financials - Analysis of shareholders
2.7   Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries). Yes
South African operating reports
United Kingdom operating reports
2.8   Scale of the reporting organisation including:
  • Number of employees;
  • Number of operations ;
  • Net sales (for private organisations) or net revenues (for public organisations);
  • Total capitalisation broken down in terms or debt and equity; and
  • Quantity of products or services provided.
  • Total assets;
  • Beneficial ownership (including identity and percentage of ownership of largest shareholders); and
  • Breakdowns by country/region of the following:
    • Sales/revenues by countries/regions that make up 5% or more of total revenue;
    • Costs by countries/regions that make up 5% or more of total revenues; and
    • Employees.
Yes
Overview - Our geographical footprint
Analysis - Chief Financial Officer’s review
South African operating reports - Our people
United Kingdom operating reports - Our people
Financials - Notes to the Group annual financial statements - Note 38 Segment report
2.9   Significant changes during the reporting period regarding size, structure or ownership, including:
  • Reference/Comment of, or changes in operations, including facility operations, closings, and expansions; and
  • Changes in the share capital structure and other capital formation, maintenance, and alteration operations.
Yes
Financials – Directors’ report
South African operating reports
United Kingdom operating reports
2.10   Awards received in the reporting period. Yes
Overview - Our value contribution
Overview - Our group operations in overview
Report parameters    
Report profile    
3.1   Reporting period for information provided. Yes Overview - Our report
3.2   Date of most recent previous report. Yes Annual report for the year ended 30 September 2010 published in December 2010
3.3   Reporting cycle. Yes Overview - Our report
3.4   Contact point for questions regarding the report or its contents. Yes Overview - Our report
Report scope and boundary    
3.5   Process for defining report content, including:
  • Determining materiality;
  • Prioritising  topics within  the report; and
  • Identifying stakeholders the organisation expects to use the report.
Yes Overview - Our report
3.6   Boundary of the report. Yes Overview - Our report
3.7   State any specific limitations on the scope or boundary of the report. Yes Overview - Our report
3.8   Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations. Yes Overview - Our report
3.9   Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report. Yes
Overview - Our report
South African operating reports – Our people and Environmental reports
United Kingdom operating reports – Our people and Environmental reports
3.10   Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. Yes Financials - Notes to Group annual financial statements - Note 33 - Restatement of comparative information
3.11   Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report. Yes Overview - Our report
GRI content index    
3.12   Table identifying the Reference/Comment of the Standard disclosures in the report. Yes GRI content index
Assurance    
3.13   Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organisation and the assurance provider. Yes Overview - Our report
Governance, commitments and engagement    
Governance    
4.1   Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight. Yes Governance - Corporate governance report
4.2   Indicate whether the Chair of the highest governance body is also an executive officer (and if so, their function within the organisation’s management and the reasons for this arrangement). Yes
No, Chair is and independent non-executive director
Overview - Our leadership
4.3   For organisations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members. Yes
Overview - Our leadership
Governance - Corporate governance report
4.4   Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Yes Governance – Corporate governance report
4.5   Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements) and the organisation’s performance (including social & environmental performance). Yes
Governance - Corporate governance report
Governance - Remuneration report
4.6   Processes in place for the highest governance body to ensure conflicts of interest are avoided. Yes Governance - Corporate governance report
4.7   Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity. Yes Governance - Corporate governance report
4.8   Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental and social performance, and the status of their implementation. Yes
Overview - Our essence and Our strategy
Governance - Corporate governance report
4.9   Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Yes Governance - Corporate governance report
4.10   Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance. Yes
Formal mechanisms are not currently in place.
Governance - Corporate governance report
Commitments to external initiatives    
4.11   Explanation of whether and how the precautionary approach or principle is addressed by the organisation. Yes
Governance - Corporate governance report
Governance - Risk report
4.12   Externally developed economic, environmental, and social charters, principles or other initiatives to which the organisation subscribes or endorses. Yes Combined with our response in 4.13 below.
4.13   Members in associations and/or national/international advocacy organisations in which the organisation:
  • Has positions in governance bodies;
  • Participates in projects or committees;
  • Provides substantive funding beyond routine membership dues; or
  • Views membership as strategic.
Yes
Hospital Association of South Africa (HASA)
The Netcare 911 School of Emergency and Critical Care is accredited by Health Professions Council of South Africa.
European Air Ambulance Institute (EURAMI) accreditation  - More information can be found in South African operating reports – Emergency services review
Founding member and active leader of “Best Care…Always!” - More information can be found in South African operating reports - SA Clinical governance report
Two hospitals accredited by the Trauma Society of South Africa - More information can be found in South African operating reports - SA Clinical governance report
Level 2 (AAA) rating in accordance with the Department of Trade and Industry (dti) Broad-based Black Economic Empowerment Codes of Good Practice - More information can be found in South African operating reports - Transformation report
Included in 2011 SRI Index - More information can be found in Governance – Corporate governance report
Participation in the Carbon Disclosure Project and Water Disclosure Project More information can be found in South African operating reports - Environmental report
ISO 27001 accreditation (Information Security) in the UK - More information can be found in United Kingdom operating reports – Clinical governance report
Stakeholder engagement    
4.14   List of stakeholder groups engaged by the organisation.

Examples of stakeholder groups are:

  • Communities, civil society, customers, shareholders and providers of capital, suppliers and employees, other workers and their trade unions.
Yes Overview - Our key relationships
4.15   Basis for identification and selection of stakeholders with whom to engage. This includes process for defining stakeholder groups and for determining the groups with which to engage. Yes
Overview - Our key relationships
Governance - Corporate governance report
4.16   Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. This could include surveys, focus groups, community panels, corporate advisory panels, written communication, management/union structures and other vehicles. Yes
Governance - Corporate governance report
South African operating reports
United Kingdom operating reports
4.17   Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. Yes
Overview - Our key relationships
Economic    
Disclosure on management approach    
    Provide a concise disclosure on the Management  Approach items outlined below with reference to the following Economic Aspects:
  • Economic performance;
  • Market presence; and
  • Indirect economic Impacts.
Yes
Analysis - Group Chief Executive Officer’s review
South African operating reports
United Kingdom operating reports
Economic Performance indicators    
Aspect: Economic performance    
EC1   Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Yes Analysis - Value-added statement
EC2   Financial implications and other risks and opportunities for the organisation’s activities due to climate change. Yes
South African operating reports - Environmental report
United Kingdom operating reports - Environmental report
EC3   Coverage of the organisation’s defined benefit plan obligations. Yes
Analysis - Chief Financial Officer’s review
Financials - Notes to the Group annual financial statements - Note 17 Post-retirement benefit obligations
EC4   Significant financial assistance received from government. Yes None
Aspect: Market presence    
EC5   Range of ratios of standard entry level wage compared to local minimum wage at significant Reference/Comments of operation. Yes Overview - Our value contribution
EC6   Policy, practices, and proportion of spending on locally based suppliers at significant Reference/Comments of operation. Yes South African operating reports - Transformation report
EC7   Procedures for local hiring and proportion of senior management hired from the local community at Reference/Comments of significant operation. Partial South African operating reports - Transformation report
Aspect: Indirect economic impacts    
EC8   Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro-bono engagement. Yes
Overview - Our value contribution
South African operating reports - Corporate social investment report
United Kingdom operating reports - Corporate social investment report
EC9   Understanding and describing significant indirect economic impacts, including the extent of impacts. Yes
South African operating reports
United Kingdom operating reports
Environmental    
Disclosure on management approach    
    Provide a concise disclosure on the management approach items outlined below with reference to the following:

Environmental Aspects: materials, energy, water, biodiversity, emissions, effluents and waste, products and services, compliance, transport and overall.

Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental report 
Environmental Performance indicators    
Aspect: Materials    
EN1   Materials used by weight or volume. No Due to the nature of our operations, direct consumption of materials is not a material issue for Netcare.
EN2   Percentage of materials used that are recycled input materials. No Due to the nature of our operations, recycling materials is not a material issue for Netcare.
Aspect: Energy    
EN3   Direct energy consumption by primary energy source. Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental  report
EN4   Indirect energy consumption by primary source. Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental  report
EN5   Energy saved due to conservation and efficiency improvements. Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental  report
EN6   Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Yes None
EN7   Initiatives to reduce indirect energy consumption and reductions achieved. Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental  report
Aspect: Water    
EN8   Total water withdrawal by source. Yes Due to the nature of our operations, we do not withdraw water directly from any water source.
EN9   Water sources significantly affected by withdrawal of water. Yes Due to the nature of our operations, we do not withdraw water directly from any water source.
EN10   Percentage and total water volume of water recycled and reused. No We have increased our focus on saving water.
Aspect: Biodiversity    
EN11   Reference/Comment and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity outside protected areas. No Due to the nature of our operations, we do not deem biodiversity impacts to be material to our business.
EN12   Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. No Due to the nature of our operations, we do not deem biodiversity impacts to be material to our business.
EN13   Habitats protected or restored. No Due to the nature of our operations, we do not deem biodiversity impacts to be material to our business.
EN14   Strategies, current actions and future plans for managing impacts on biodiversity. No Due to the nature of our operations, we do not deem biodiversity impacts to be material to our business.
EN15   Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. No Due to the nature of our operations, we do not deem biodiversity impacts to be material to our business.
Aspect: Emissions, effluents, and waste    
EN16   Total direct and indirect greenhouse gas emissions by weight. Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental  report
EN17   Other relevant indirect greenhouse gas emissions by weight. No We do not currently report on this indicator.
EN18   Initiatives to reduce greenhouse gas emissions and reductions achieved. Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental  report
EN19   Emissions of ozone-depleting substances by weight. No Due to the nature of our operations, we do not deem ozone-depleting substances to be material to our business.
EN20   NO, SO, and other significant air emissions by type and weight. No Due to the nature of our operations, this indicator is not material to our business.
EN21   Total water discharged by quality and destination. No We do not currently report on this indicator, although we have focused attention on water management.
EN22   Total weight of waste by type and disposal method. Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental  report
EN23   Total number and volume of significant spills. Yes Due to the nature of our operations, this indicator is not material to our business.
EN24   Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. No Due to the nature of our operations, this indicator is not material to our business.
EN25   Identity, size, protected status and biodiversity value of water bodies and related habitats significantly affected but the reporting organisation’s discharges of water and runoff. No We do not currently report on this indicator, although we have focused attention on water management.
Aspect: Products and services    
EN26   Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Yes
South African operating reports - Environmental  report
United Kingdom operating reports - Environmental  report
EN27   Percentage of products sold and their packaging materials that are reclaimed by category. No Due to the nature of our operations, this indicator is not material to our business.
Aspect: Compliance    
EN28   Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Yes There we no fines for non-compliance with environmental laws and regulation for the reporting period.
Aspect: Transport    
EN29   Significant environmental impacts of transporting products and other goods and materials used for the organisation’s operations, and transporting members of the workforce. No We do not currently report on this indicator, although we have focused attention on our environmental impacts associated with travel.
Aspect: Overall    
EN30   Total environmental protection expenditures and investments by type. No We do not currently report on this indicator.
Labour Practises and Decent work    
Disclosure on Management approach    
    Provide a concise disclosure on the management approach items outlined below with reference to the following labour aspects; employment, labour/management relations, occupational health and safety, training and education and diversity and equal opportunity. Yes
Analysis - Chief Executive Officer’s review
South African operating reports - Our people
United Kingdom operating reports - Our people
Labour Practices and Decent Work Performance Indicators    
Aspect: Employment    
LA1   Total workforce by employment type, employment contract and region, broken down by gender. Partial
South African operating reports - Our people
United Kingdom operating reports - Our people
LA2   Total number and rate of employee turnover by age group, gender and region. Partial
South African operating reports - Our people
United Kingdom operating reports - Our people
LA3   Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant Reference/Comments of operations. Yes
South African operating reports - Our people
United Kingdom operating reports - Our people
Aspect: Labour/management relations    
LA4   Percentage of employees covered by collective bargaining agreements. Yes South African operating reports - Our people
LA5   Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. No We do not currently report on this indicator.
Aspect: Occupational health and safety    
LA6   Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes. Partial
South African operating reports - Our people
United Kingdom operating reports - Our people
LA7   Rates of injury, occupational diseases, lost days, absenteeism, and number of work related fatalities by region and by gender. Yes
Sick leave hours amounted to 1 063 723 hours in South Africa and 439 615 hours in the United Kingdom.
More details on absenteeism and sick leave in South Africa can be found in the
South African operating reports - Our people
LA8   Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members, their families, or community members regarding serious diseases. Yes
South African operating reports - Our people
United Kingdom operating reports - Our people
LA9   Health and safety topics covered in formal agreements with trade unions. No We do not currently report on this indicator.
Aspect: Training and education    
LA10   Average hours of training per year per employee by gender category and by employee category. Partial
South African operating reports - Our people
United Kingdom operating reports - Our people
LA11   Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing their careers ending. Yes
South African operating reports - Our people
United Kingdom operating reports - Our people
LA12   Percentage of employees receiving regular performance and career development reviews, by gender. No We do not currently report on this indicator.
Aspect: Diversity and equal opportunity    
LA13   Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity. Yes Governance - Corporate governance report
Aspect: Equal remuneration for women and men    

LA14

  Ratio of basic salary of men to women by employee category, by significant Reference/Comment of operation. No We do not currently report on this indicator.
Human Rights    
Disclosure on Management approach    
    Provide a concise disclosure on the implementation of the due diligence process on the management approach items outlined below with reference to the following human rights; investment and procurement practices, non-discrimination, freedom of association and collective bargaining, abolition of child labour, prevention of forced and compulsory labour, complaints and grievance practices, security practices, assessment, remediation and indigenous rights. Yes
  Netcare believes the most material area in human rights is labour practices. For further detail on our approach to labour and decent work, refer to:
South African operating reports - Our people
United Kingdom operating reports - Our people
Human rights indicators    
Aspect: Investment and procurement activities    
HR1   Percentage and total number of significant investment agreements and contracts that include human rights clauses or that have undergone human rights screening. No We aim to uphold human rights in our operations; however, we do not currently report on this indicator.
HR2   Percentage of significant suppliers, and other business partners that have undergone screening on human rights and actions taken. No We aim to select suppliers in accordance with our transformation objectives; however, we do not currently implement specific human rights screening.
HR3   Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees that are trained. No We do not currently report on this indicator.
Aspect: Non-discrimination    
HR4   Total number of incidents of discrimination and actions taken. No Although we do uphold non-discrimination in all our operations, we do not currently report on this indicator.
Aspect: Freedom of association and collective bargaining    
HR5   Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights.

Partial

South African operational reports - Our people
Aspect: Child labour    
HR6   Operations and significant suppliers identified as having a significant risk for incidents of child labour, and measures taken to contribute to effective abolition of child labour. Yes We do not currently view this to present a risk at any of our operations.
Aspect: Forced and compulsive labour    
HR7   Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour. No We do not currently view this to present a risk at any of our operations.
Aspect: Security practices    
HR8   Percentage of security personnel trained in the organisation’s policies or procedures concerning aspects of human rights that are relevant to operations. No We do not currently report on this matter.
Aspect: Indigenous rights    
HR9   Total number of incidents of violations involving rights of indigenous people and actions taken. Yes South African operational reports - Our people
Aspect: Assessment    
HR10   Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. No We do not currently report on this matter.
Aspect: Remediation    
HR11   Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. No We do not currently report on this matter.
Performance: Society    
Disclosure on Management approach    
    Provide a concise disclosure on the management approach items outlined below with reference to the following society aspects; community, corruption, public policy, anti-competitive behaviour and compliance. Yes
Governance - Corporate governance report
South African operating reports - Corporate social investment report
United Kingdom operating reports - Corporate social investment report
Society performance indicators    
Aspect: Community    
SO1   Percentage of operations with implemented local community engagement, impact assessments, and development programs. Partial
South African operating reports - Corporate social investment report
United Kingdom operating reports - Corporate social investment report
Aspect: Corruption    
SO2   Percentage and total number of business units analysed for risks related to corruption. Partial Governance - Corporate governance report
SO3   Percentage of employees trained in organisation’s anti-corruption policies and procedures. No We do not currently report on this indicator.
SO4   Actions taken in response to incidents of corruption. No We do not currently report on this indicator.
Aspect: Public policy    
SO5   Public policy positions and participation in public policy development and lobbying. Yes
Analysis - Chairman’s review
Analysis - Chief Executive Officer’s review
South African operating report
United Kingdom operating report
SO6   Total value of financial and in-kind contributions to political parties, politicians and related institutions by country. Yes
None
Governance - Corporate governance report
Aspect: Anti-competitive behaviour    

SO7

  Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices and their outcomes. Yes The Group has not been found guilty or fined for any non-compliance with regulations for the period under review.
Aspect: Compliance    
SO8   Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Yes The Group has not been found guilty or fined for any non-compliance with regulations for the period under review.
SO9   Operations with significant potential or actual negative impacts on local communities. No We have not reported on this indicator during this reporting period. However, we aim to maximise our positive contribution to society through all our operations.
S10   Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. No We have not reported on this indicator during this reporting period. However, we aim to maximise our positive contribution to society through all our operations.
Performance: Product responsibility    
Disclosure on Management approach    
    Provide a concise disclosure on the management approach items outlined below with reference to the following product responsibility; customer health and safety, product and service labelling, marketing communications, customer privacy and compliance. Yes
South African operating reports- Clinical governance report
United Kingdom operating reports-Clinical governance report
Product responsibility performance indicators    
Aspect: Customer health and safety    
PR1   Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Yes
South African operating reports- Clinical governance report
United Kingdom operating reports-Clinical governance report
PR2   Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Yes

The Group has not been found guilty or fined for any non-compliance with regulations for the period under review.

Aspect: Product and service labelling    
PR3   Type of product and service information required by procedures and percentage of significant products and services subject to such information requirements. No Not applicable.
PR4   Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. Yes

The Group has not been found guilty or fined for any non-compliance with regulations for the period under review.

PR5   Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Yes
South African operating reports- Clinical governance report
United Kingdom operating reports-Clinical governance report
Aspect: Marketing communications    
PR6   Programmes for adherence to laws, standards and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship. No We do not currently report on this indicator.
PR7   Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. No We do not currently report on this indicator.
Aspect: Customer privacy    
PR8   Total number of substantiated complaints regarding breaches of customer privacy. No We do not currently report on this indicator.
Aspect: Compliance    

PR9

  Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and service. No The Group has not been found guilty or fined for any non-compliance with regulations for the period under review.