Annual integrated report 2011

Our essence

What we stand for, aspire to and live by as an organisation.

Our core purpose

Helping care for the health of humankind

Our vision

Develop and implement successful solutions to provide quality, affordable healthcare to the people of South Africa and globally by inspiring our people, creating new healthcare horizons and delivering value to all stakeholders.

Be a leading corporate citizen, proud of our heritage and what we give to society.

Strive for excellence in a unique brand of patient care delivered by people who are passionate about the sanctity of life, personal respect and dignity.

Invest in people, infrastructure and technology and establish lasting relationships with healthcare professionals.


Our long-term goal

To become the leading African healthcare group best known for:

Delivering innovative, quality healthcare solutions to patients in every continent in the world.
Successfully broadening access to affordable, quality healthcare to as many South Africans as

Our values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

Our strategy

  1 Organisational growth

Identify opportunities for growth within our existing operations.
Engage with government in SA on further partnership initiatives.
Become a provider of choice to the National Health Service (NHS) in the UK.
Expand our network of hospitals and multi-disciplinary facilities.
  2 Operational excellence

Focus on excellence.
Enhance operational efficiency.
Contain costs without compromising quality.
Develop affordable healthcare services.

  3 Physician partnerships

Attract and retain the best physicians.
Develop physician networks and assist physicians in their professional development.
Create and maintain facilities and equipment to ensure the best clinical outcomes.
  4 Best and safest patient care

Ensure patients receive the best and safest care.
Remove the variability of service offerings and increasingly define clinical pathways under a clinical governance programme.
Define clinical protocols.
  5 Growing with passionate people

Attract and retain the skills we require to achieve our objectives.
Provide training and development opportunities.
Recognise and reward performance.
Be an employer of choice.
  6 Accelerating transformation

Embrace transformation and normalisation.
Fulfil the requirements of the Broad-based Black Economic Empowerment (B-BBEE) Codes of Good Practice.
Support Netcare’s BEE strategy.

Refer to the Chief Executive Officer’s review for a comprehensive assessment of our six pillar strategy.