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Annual integrated report 2011


Our Group operations in overview

Rm 2011   2010   % change
Revenue 13 361   12 541   6.5
Operating profit1 2 206   1 865   18.3
Operating profit margin (%) 16.5   14.9    

1 Including capital items.

Contribution to revenue
Contribution to revenue
Contribution to operating profit
Contribution to operating profit

45 Refer to the reports in SA operations.

 

  Highlights and recognition

  88.4% hospital patient satisfaction
   
  178 beds added to Netcare hospitals
   
  92 dialysis stations added at NRC units
   
  Received Level 2 B-BBEE accreditation
(dti) and Empowerdex AAA rating
   
  Netcare Christiaan Barnard Memorial Hospital –
Winner of the 2011 Hospital Association of
Southern Africa Awards of excellence
   
  Diamond Arrow Award winners in PMR.africa awards
– Netcare St. Augustine’s Hospital and Netcare N17 Hospital
   

     
 
Inpatient hospital admissions
>581 000
  Primary care patient visits
3.2 million
Theatre cases
>390 000
  Netcare 911 calls received
>405 000
Births in our facilities
>38 000
  Pharmacy scripts dispensed
>3.1million
Patients screened by National Renal Care
>4 000
  People trained
>8 300

Rm 2011   2010   % change
Revenue 9 860   9 933   (0.7)
Operating profit1 1 495   1 843   (18.9)
Operating profit margin (%) 15.2   18.6    

1 Including capital items.

Contribution to revenue
Contribution to revenue
Contribution to operating profit
Contribution to operating profit

83 Refer to the reports in UK operations.

  Highlights and recognition

  99.1 % patient satisfaction rating of good, very good and excellent
   
  96 % of outpatient consultations take place within 3 days of the booking call
   
  7 regions restructured to 4
   
  Investment in a 4th decontamination hub in Maidstone
   
  Over 80% of staff say they would recommend GHG as a company to work for
   
  Winner of the Pension Fund of the Year award at the Life & Pension Risk Awards 2011 and the Engaged Investor Awards 2011
   
     
 
Inpatient and day total caseload
>287 000
NHS patient episodes
>432 000
Training days delivered
>30 000