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Netcare Union Hospital
Accredited level 1 Trauma Centre

Netcare Union Hospital


Facilities and Services


Services

Netcare Union Hospital is a member of the Netcare Group of hospitals, South Africa’s largest private hospital and doctor network. Conveniently located in Central Alberton (South East of Johannesburg), the hospital offers a comprehensive range of services and prides itself on its Multi-Disciplinary approach to medicine. The Hospital’s state-of-the-art equipment is complimented by highly skilled doctors, professional staff and a dynamic management team, who are committed to providing exceptional care for patients and their families.

Netcare Union Hospital is proud to ascribe to the values of the Netcare Group.

At Netcare our core value is care. We care about the dignity of patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

Hospital Facilities

The Hospital’s state-of-the-art facilities are complimented by a team of highly skilled specialists and outstanding nursing care, set amongst the most sophisticated equipment available anywhere in the world.

The facilities at Netcare Union Hospital include:

  • 222 Beds
  • 30 Bed, fully equipped Intensive Care Unit (ICU)
  • 7 Operating Theatres
  • Hybrid Vascular Operating Theatre (Hybrid Cath Lab)
  • Cardiothoracic Unit Comprised of:
  • 10 Bed Dedicated Cardiac Intensive Care Unit
  • Cardiac Catherisation Laboratory
  • Dedicated Cardiothoracic Theatre
  • Cardiac Ward with experienced nursing staff
  • 24 Hour Accident & Emergency Unit with:
  • A dedicated Resuscitation Area
  • Direct Radio Communication with Emergency Services
  • Helipad
  • Netcare 911 base
  • Nuclear Medicine
  • Orthopaedic Unit
  • Pathology Laboratories (Ampath / Lancet)
  • Priority Pain Management Unit (Pain Clinic)
  • Radiology Department
  • Renal Dialysis Unit
  • Sleep Laboratory
  • Surgical, Medical and Paediatric Units
  • Wound Management Clinic

Medical Disciplines

Netcare Union Hospital’s medical specialists provide exceptional standards of care in the following disciplines:

  • Audiology and Speech Therapy
  • Cardiology
  • Cardiothoracic Surgery
  • Ear, Nose and Throat Medicine and Surgery (ENT)
  • Emergency Medicine
  • Gastroenterology
  • General Surgery
  • Maxillo-Facial & Oral Surgery
  • Nephrology & Renal Medicine
  • Neurology & Neurosurgery
  • Neurophysiology
  • Nuclear Medicine
  • Ophthalmology
  • Orthopaedic Surgery
  • Paediatrics
  • Paediatric Pulmonology
  • Paediatric Surgery
  • Plastic and Reconstructive Surgery
  • Specialist Physicians (Internal Medicine)
  • Trauma Surgery
  • Urology
  • Vascular Surgery

Specialised Facilities

Netcare Union Hospital has established Specialist Services in the following areas:

24-Hour Accident & Emergency Unit
Netcare Union Hospital is a state-of-the-art Trauma Care Centre. Our 24-hour Accident and Emergency Unit is accredited as a Level 1 Trauma Unit by the Trauma Society of South Africa. The Unit is fully equipped to handle a full spectrum of trauma incidents, accidents as well as general emergencies, promptly and efficiently. The unit is staffed by a specialised, multi-disciplinary trauma team who are able to provide complete medical, coronary and surgical care for every eventuality.

Characteristics of a Level 1 Trauma Centre:

  • A Level 1 Trauma Centre provides total trauma care for the injured patient from point of entry to rehabilitation
  • The Trauma Unit at Netcare Union Hospital provides the highest level of emergency and surgical care to severely injured patients, facilitated by a:
  • 24-Hour Trauma Surgeon
  • 24-Hour Specialist Trauma Team
  • 24-Hour Anaesthetist on call
  • 24-Hour Emergency operating room available
  • In addition, the Unit has a dedicated and registered helipad for emergency access and transfers, and is also supported by an onsite 24-hour Netcare 911 base, consisting of Advance Life Support Paramedics and Ambulances.

For further information, the Unit can be contacted on: (011) 724 2112
In case of medical emergencies, please contact Netcare 911 on: 082 911

Cardiothoracic Unit
The Cardiothoracic Unit at Netcare Union Hospital comprises of a 10 Bed Dedicated Cardiac Intensive Care Unit, two Catherisation Laboratories as well as a cardiac surgery department with a dedicated cardiac theatre. The Unit offers the full spectrum of interventional cardiology, performed under the guidance of a multi-disciplinary team of specialists, including:

  • Coronary Angioplasty,
  • Coronary Stenting,
  • 3D Echocardiography,
  • Rotational Arthectomy; and
  • Intra-vascular Ultrasound
  • Transcatheter Aortic-Valve Implantation (TAVI)

Hybrid Vascular Operating Theatre (Hybrid Cath Lab)
Traditionally, catheterization procedures such as the implantation of a pacemaker, angioplasty or stenting would be done in one lab, while open-heart operations like a coronary bypass, aortic dissection surgery or valve replacement would be performed in a separate surgical theatre. For heart patients in critical conditions, the time to be transferred from lab to a surgical theatre is time that can negatively impact the outcome because every second counts. The rationale for the Hybrid Cath Lab at Netcare Union Hospital is to overcome the limitations posed by separate theatres.
The Hybrid Cath Lab/Theatre at Netcare Union Hospital is fitted with cutting edge technology which allows our cardio and vascular surgeons to perform a diverse range of procedures. The Hybrid theatre combines space, sterility, versatility and lighting of a conventional operating theatre with fixed, high resolution imaging equipment. It is designed to meet the challenges of complex endovascular procedures, allows for simultaneous surgical and radiological interventions and is better equipped than conventional facilities to meet the challenges posed by future developments in this field. The minimally invasive surgeries, coupled with the Hybrid Cath Lab, may reduce the recovery time of certain procedures to two days as opposed to one week.

Ear, Nose & Throat Surgery
Our Ear, Nose & Throat Surgeons perform routine ENT medicine and surgery in all areas of the discipline. In addition, we are also able to offer patients state-of-the-art laser surgery.

Maxillo-Facial & Oral Surgery
Maxillo-Facial & Oral Surgery is concerned with the diagnosis and treatment of diseases affecting the mouth, jaws, face and neck. Apart from other treatments available to patients, Netcare Union Hospital also offers cosmetic facial bone enhancements, facial reconstruction arising from facial trauma, and dental implants.

Neurosurgery
Netcare Union Hospital has a highly-specialised neurosurgery unit catering for the needs of patients requiring neurological, neuro surgical and spinal surgery procedures – all of which are undertaken in our laminar flow theatres. Specialists who form part of this unit include neurologists, neuro surgeons as well as orthopaedic surgeons specialising in spinal surgery procedures. The unit offers treatment ranging from conservative ‘bed rest’ traction through to spinal fusion as well as conventional and prosthetic disc replacement surgery. Our team of highly respected neuro-specialists specialize in both paediatric and adult patients.

Orthopaedic Surgery
A highly skilled team of Orthopaedic surgeons perform the entire spectrum of hand, back and neck, shoulder, hip, knee and foot surgery. This unit also offers patients modern treatment, concerned with the management of damaged, and injured, bones and muscles. This includes, amongst others, joint replacements and spinal disc surgery.

Paediatric Unit
We realise that for a child to come into a hospital environment may be stressful and unsettling. Our staff is trained to help in any way possible, and will help to explain the procedure to the child. In addition, they are more than willing to work alongside you to make your child’s stay as comfortable as possible.

Plastic and Reconstructive Surgery
Apart from a reconstructive surgery allied to the Accident and Emergency Unit, we also offer patients the latest in cosmetic surgery procedures. These range from liposuction and micro surgery, to breast augmentation and reduction, face lifts, eyelid surgery and “tummy tucks”. In addition Netcare Union Hospital offers procedures to children born with cleft lip and palette conditions.

Priority Pain Management Unit (Pain Clinic)
The Pain Management Unit at Netcare Union Hospital provides a multimodal, holistic approach, to chronic pain conditions. Patients are offered a number of different therapeutic options including physical therapy, interventional pain management procedures and neuromodulation. Treatment approaches to long term pain also include pharmacologic measures, such as primary analgesics, tricyclic antidepressants and anticonvulsants, interventional procedures, physical therapy, physical exercise and psychological measures, such as biofeedback and cognitive behavioural therapy. The aim of the Pain Management Unit at Netcare Union Hospital is to alleviate the suffering of patients whose pain cannot be controlled by conventional measures, in order to return them to their maximum level of functioning and independence, and to help restore their quality of life.

Renal Dialysis Unit

The renal dialysis unit managed by National Renal Care offers the following:

  • Healthy Start Programme (awareness and management of kidney disease)
  • Chronic Heamodialysis
  • Peritoneal Dialysis
  • 24-hour acute dialysis

For any queries or further information, contact the unit on 011 869 2871.

Sleep Laboratory
The state-of-the-art Sleep Laboratory at Netcare Union Hospital assists patients in the diagnosis and management of sleep disorders such as: Obstructive Sleep Apnea, Restless Leg Syndrome and Narcolepsy.

Urology
The latest techniques of lithotripsy and lasertrispy are employed in the management of kidney stones. With particular interest and expertise in the fields of stress urinary incontinence, our specialist surgeons are able to undertake reconstructive surgery and treatment. Male sexual dysfunction and prostate disease are among other medical conditions that can be treated, including Brachytherapy implants and Laparoscopic Radical Surgery for prostate carcinoma.

Vascular Surgery
Our team of world class Vascular Surgeons are able to perform a very diverse range of endovascular procedures. Netcare Union Hospital is equipped with a Hybrid Cath Lab fitted with cutting edge technology, Artis Zeego, a highly flexible robot. This robot is one of the most advanced interventional imaging systems currently on the market, which allows for easy access to all parts of the patient’s body. Supported by this technology, our Vascular Surgeons are able to offer a new, less invasive, way of treatment which shortens the patient’s hospital stay and reduces the risks of complications. Vascular diseases, such as abdominal aortic aneurysms, femoral endarterectomy combined with iliac stenting, acute limb ischemia, are now able to be treated with a combination of surgery and angiographic intervention imaging.

Wound Management Clinic
The Wound Management Clinic operates on an out-patient basis, offering advice, guidance and counselling of wound care and post-operative care. For any queries or further information, the clinic can be contacted through reception.

General Hospital Information

Ancillary Services

Retail Pharmacy
The Retail Pharmacy, which is conveniently located in the Main Foyer of Netcare Union Hospital is open 7 Days a week. The pharmacy can provide patients with all their in-hospital and discharge pharmaceutical needs and professional advice may be sought from our pharmacy staff. Toiletries and gifts are also available. The Pharmacy dispenses all medication for Hospital Patients and Retail Customers. Please feel free to make use of our pharmacy for your on-going pharmaceutical requirements.

Pharmacy hours:
Monday to Saturday: 08h00 – 21h00
Sundays: 10h00 – 21h00
Public Holidays: 10h00 – 21h00

You may contact the Pharmacy on: (011) 724 2021 / 2025

Radiology Department (Diagnostic Radiological Services Inc.)
Diagnostic Radiological Services Inc. is located at the entrance level of the hospital (follow directions from the reception area). The department is open 24 hours a day providing all aspects of radiology including general investigations, theatre and bedside unit procedure.

Sophisticated image facilities include:

  • Magnetic Resonance Imaging (MRI)
  • Computer Tomography (CT)
  • Bone Densitometer
  • Mammography
  • Ultrasound

You may contact the Radiology Department on: (011) 869 8573

Pathology Laboratories
Two independent pathology laboratories are available within the hospital. A qualified clinical pathologist is available on a 24-hour basis to provide test results and logistical support for laboratory tests.

Contact numbers:

Ampath
Tel: (011) 724 2074

Lancet
Tel: (011) 724 0600

Other Services

  • Physiotherapy
  • Counselling
  • Patient Transport Service
  • Dulcé Coffee and Gift Shop
  • Pre-Admission Office
  • Online Pre-Admission (Website Facility)

Physiotherapy
Our established physiotherapy departments provide support services to all medical disciplines, treating medical and surgical patients and implementing appropriate rehabilitative programmes, where necessary.

Counselling Service
Our counselling consultants are trained professionals who has specialised skills and knowledge to help patients and their families cope with the emotional effect of illness, hospitalisation and grief. This guarantees that each patient is treated from both a medical and psychological perspective. The counselling consultants can be contacted through reception or the ward secretary.

Dulcé Coffee and Gift Shop
Located on ground Level, opposite the main reception, you will find the coffee shop serving a delightful range of light meals and snacks as well as sweets, magazines and newspapers. Small gifts are also available. For any queries or further information, contact them on 011 724 2152

Pre-Admission Office and Online Pre-Admission (Website Facility)
Once your doctor has confirmed your admission to a Netcare facility, please proceed to the Pre-Admission Desk at the hospital to complete an admission form. An admission form can be obtained from the Pre-Admission Desk and the completed form can be faxed to 011 724 2002. Alternatively you can register online for your admission. Simply visit www.netcare.co.za or call 0860 NETCARE (638 2273)

Patient and visitor Information

Account enquiries
For any account enquiries please contact (011) 724 2106 and ask for the Credit Control Department.

Compliments and Service Feedback
Your feedback on the level of care and service you have received in our facility is very important to us. It assists us with the on-going evaluation and improvement of the services we provide. Feel free to contact our customer service centre on 0860 638 2273.

Radio & television
Each room is equipped with a television. Remote controls for the television are available. Earphones can be purchased form Reception.

Telephones
Public telephones are available throughout the hospital, and telephone cards can usually be bought from the retail pharmacy and coffee shop. Cellular telephones may be brought into the hospital at your own risk, but there are certain areas where use is restricted.

Visitors
Although most Netcare hospitals are flexible in allowing visitors for most of the day, the well-being of our patients is our primary concern. In order to facilitate doctors’ rounds and any therapy or additional tests that need to be performed, visitors are requested to visit during visiting times only. No visitors will be permitted into the wards before 10:00 each day. In addition, the hospital has a patient resting time during which no visitors or phone calls to patients will be allowed.

Visiting hours and resting times in the wards may differ from hospital to hospital, and indeed different units may have different resting times.

Please consult the notice boards and the respective unit managers in this regard.
Paediatric Wards
No Children under the age of 12 years

Medical and Surgical Wards
Consult the Unit Manager

Intensive Care Units
Only two visitors per patient at any one time

Milestones and Awards
Awards

Netcare Union Hospital received the award for The Best Private Health Institution at the 2012 Ekurhuleni Community Awards.

Received the PMR. Africa Diamond Award in 2008 for companies doing most in their business sector to stimulate economic growth and development within the Ekurhuleni Municipal District.

Netcare Union Hospital received the PMR.africa Golden Arrow Award for 2007 as part of the leaders and achievers awards for companies doing most in their business sector to stimulate economic growth and development within the Ekurhuleni Municipal District.





PHYSICAL ADDRESS
47 Clinton Road
New Redruth
Alberton
1448
Tel: +27 (0) 11 724 2000 (24 hours)
Fax: +27 (0) 11 724 2002


POSTAL ADDRESS
P.O. Box 1002
Alberton
1450

 

VISITING HOURS
10h00-11h00
15h00-16h00
19h15-20h00

High Care Unit and General ICU
11h00-12h00
16h00-17h00
19h15-20h00

 


PHARMACY
Tel: +27 (0) 11 724 2021


HOSPITAL MANAGEMENT

General Manager
General Manager
Resa van der Merwe
(011) 724 2102
resa.vandermerwe@netcare.co.za

Nursing Manager
Anna Poley
(011) 724 2061
anna.poley@netcare.co.za

Financial Manager
Honey Shangase
(011) 724 2052
Honey.shangase@netcare.co.za

Human Resource Manager
Mpho Kgalegi
(011) 724 2055/2053
mpho.kgalegi@netcare.co.za

Pharmacy Manager
Elisma van der Merwe
(011) 724 2020
elisma.vandermerwe@netcare.co.za

Technical Services Manager
Mc Donald Machaka (Acting)
(011) 724 2017
mcdonald.machaka@netcare.co.za




Suggestions/Complaints/Compliments

Hospital customer care team
E-mail:
CustomerCareUnion@netcare.co.za
Central customer service centre
E-mail:
Customer.service@netcare.co.za



Directions from Johannesburg


GPS
26.16.11.28S 28.7.10.75E

Streetmap