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Netcare Linkwood hospital

Netcare Linkwood Hospital


Facilities and Services
Services

We appreciate your interest in Netcare Linkwood Hospital and will strive to make your stay an unforgettable experience together with providing family centred maternity care. The staff and midwives at our facility are passionate about the birthing of babies and the development of families. Although the unit is a home away from home, the well-being and safety of mothers and babies is our first priority.

The maternity unit consists of 18 private rooms which all have en suite bathrooms some for water births. You are welcome to view the facilities at any time. We do however suggest that you phone in advance, to ensure that there are rooms available to view.

You are able to have the kind of birth that you want at Netcare Linkwood Hospital, from
a water birth to a caesarean section. We have both midwives and obstetricians, who
practice at the hospital. If you decide to birth with a midwife, you will have your regular
consultations with her, from about 24 weeks, until the baby is born. You will also have
to see an obstetrician at least once, during this time, who will provide back up for
the midwife, in any kind of emergency. The midwife will usually assist you with a
choice of an obstetrician. A list of the midwives and obstetricians who practice at
Netcare Linkwood Hospital is available on request.

At Netcare Linkwood Hospital you are welcome to choose who you would like to be
present and to support you during this special time. Your partner may room in with you in the private room and will be provided with meals at a lodger fee stated on attached welcome letter. Newborns room in with their parents from birth, to ensure a smooth transition into parenthood. Siblings are also welcome and may sleep over, but must be under the supervision of an adult at all times.

There is unrestricted visiting but we do ask visitors to be sensitive to the mothers need for privacy and rest. In the interest of the mother and the baby, all visitors including children need to be well.

THE HOSPITAL JOURNEY

  • Kindly complete a bed booking form at Netcare Linksfield Hospital reception on level 2. This can be done when you come in for your 4D scan or by 28 weeks. You will need the following:
    - Your medical aid membership card;
    - Proof of identity/passport of the patient, and the principal medical aid member;
    - All x-rays and/or blood tests
  • Thereafter, please complete a maternity record booklet in the maternity unit.
  • Private patients are required to pay the full hospital fee on booking a bed.
  • On arrival at Netcare Linkwood Hospital, your room will be allocated according
    to availability. Every attempt will be made to accommodate each mother’s needs. You are kindly requested to contact your caregiver and the maternity unit when your labour starts, to enable the staff to assess the unit’s bed availability.

NETBABY MATERNITY PASSPORT
Parents will receive the Netbaby Maternity Passport once the booking fee has been
paid. This entitles the mother to the following services:

  1. Free 4D Ultrasound
    As a pre-booked mother, you are entitled to a 4D Ultrasound (this ultrasound is
    not diagnostic).
    For the best results, this needs to be done between 28 and 32 weeks. Please
    book your ultrasound at least 2 months in advance, with the maternity unit.
    You are requested to arrive 20 minutes before your scheduled appointment to
    complete the necessary booking forms and pay your booking fee, if this has not
    already been completed.
    The hospital will provide you with a recording of your scan on DVD.
    If you are unable to honour your appointment, please let us know, so that we can
    accommodate other expectant mothers.
  2. Netcute
    On weekdays only, a photograph will be taken of your baby, with your consent,
    which will be loaded onto the Netcute website, www.netcare.co.za. This will allow
    your family and friends to view your newborn baby’s pictures.
  3. Netbaby gift pack
    This gift pack is offered complimentary of Netcare and its various sponsors. Please
    see attached welcome letter for contents in the Netbaby gift pack.
  4. In-hospital vaccination
    This will be done by the Maternity staff on weekdays.
  5. Stork’s Nest Baby Clinic – First Well-baby Clinic Visit
    Stork’s Nest offers antenatal and post-natal education which includes antenatal
    classes, nanny classes, CPR courses, a breastfeeding support group and much more.
    They offer immunisation for babies and toddlers, a well-baby clinic, as well as
    support and counselling to new parents. For more information, please contact
    Stork’s Nest on 082 524 5611 or 011 485 3057.

BREASTFEEDING
Netcare Linkwood Hospital has a written breastfeeding policy that is routinely
communicated to all nursing staff. The staff are trained with the necessary skills to
implement this policy. We provide all our mothers with information about breastfeeding support groups or consultants, should it be necessary.

We inform all our mothers about the benefits and management of breastfeeding and
we also help our mothers initiate breastfeeding within half an hour of birth, provided
that the health of the mother and baby are satisfactory.
Our mothers and babies remain together 24-hours a day from birth, unless they are
separated due to illness. We encourage natural, frequent on demand breastfeeding.
Our newborns are not given any milk substitutes unless we have received written
consent from the parent.

We respect all mothers choices should they decide not to breastfeed and will provide
them with the necessary education.

PAEDIATRICIANS

  • We recommend that every newborn baby be assessed by a paediatrician within the first 24-hours after birth.
  • In the event of any complications during labour and birth, or for a caesarean birth, a paediatrician will automatically be called to attend to the baby.
  • Private patients: Please note that the paediatrician’s fee is payable when booking your bed.
  • A list of the paediatricians who practice at Netcare Linkwood Hospital is available on request.

NEONATOLOGY
Netcare Linkwood Hospital has an 8-bed state-of-the-art Neonatal Intensive Care Unit. The unit is equipped to deal with neonatal complications that may arise. Neonatal trained staff work together with paediatricians to ensure quality care for your newborn. Parents are encouraged to be involved with the care of their newborns, whenever possible.

NON STRESS TEST (NST)
The most common reason for having a NST is when there is concern about the baby’s movement and wellbeing; and will be requested by the medical practitioner.

A NST involves the following:

  • It is done on recommendation of the practitioner. The fi rst NST will be free of charge.
  • The mother will be monitored for 15 – 30 minutes in the maternity unit.
  • The monitoring is electronic, and two external belts are placed around the mother’s abdomen. One belt secures a Doppler head, which is used to monitor the foetal heart and the other secures a pressure transducer which monitors the uterine activity. These measurements are recorded and printed on a graph.
  • A hand held monitor is used to record foetal movement.

HEARING SCREENING
A qualified audiologist will call you in the maternity unit and discuss the benefits of newborn hearing screening. Testing is non-invasive and is done after 24-hours of birth.

VITAMIN K AWARENESS
All parents will be asked to sign consent, for the administration of Vitamin K to their
newborn baby. We therefore encourage you to be aware of the benefits of Vitamin K
before the birth so that you are able to make an informed decision. The purpose of
giving Vitamin K is to increase the clotting factors in a newborn’s blood.

WHAT TO BRING

Mom’s bag

  • Energy drinks (Energade, Powerade, Lucozade, herbal tea with honey)
  • Snack bars
  • Glucose or boiled sweets
  • Water spray (to refresh yourself during labour)
  • Music – CD player and CD’s
  • Massage oils or powder
  • Aromatherapy oils
  • Bath sheet towels
    (try a dark colour, 2 or 3 for water births)
  • Toiletries
  • Crop top
  • 2 or 3 long roomy t-shirts to use for labour
  • List of family and friends phone numbers
  • Cell phone, with charger and a double adapter
  • Own pillows (e.g. Continentals, if preferred)
  • Camera

Baby’s bag

  • 6 changes of clothes (vests, baby grows, socks, caps, etc)
  • 3 receiving blankets (plus a warm one in winter)
  • Bath towel

Dad’s bag

  • Change of clothes for 2 days
  • Toiletries
  • Bath towels
  • Snack pack (energy drinks and snacks)
  • Champagne

Updated Specialist List
Please contact our Marketing Department.

VALUABLES & FIREARMS
Although we endeavour to prevent the loss of valuables, we cannot be held responsible
for losses that may occur during your stay with us.
No firearms are allowed on the premises and must be handed in at the security office
at Netcare Linksfield Hospital for safekeeping.

FINANCIAL MATTERS
A fees schedule is available on request.

Medical Aid patients
All medical aid patients will be charged according to the Netcare scale of benefits
as negotiated with their medical aids. Medical aid patients unfortunately cannot be
admitted without an authorisation number. It is the patient’s responsibility to obtain
an authorisation number from the medical aid, prior to admission, and to provide the hospital with the number.

Private patients
Please note that the prices quoted by the hospital are solely for the use of the hospital
facilities. These prices do not include all the various doctor’s costs. You will receive an account from each individual service provider. Quotes will be on medical aid rates

CATERING
A dietician is available to assist you with any queries you may have, and our highly
skilled catering team will make every effort to ensure that your dietary requests are
met. Each morning a daily menu will be provided to you in your room. This allows you to choose from a healthy, light option to a traditional, more substantial meal. Kindly direct any requests regarding your dietary needs to the hostess who will take your meal order. Kosher and halaal meals can be arranged on admission and are supplied by an external supplier. Orders for these meals need to be placed by 09h00 with the Ward Secretary or hostess taking your meal order.

PETS
In the interest of health and safety, pets will not be allowed in the hospital, with the
exception of guide dogs.

PRIVACY
We respect your right to privacy and as a result, do not disclose any information
regarding your health or the health of your baby. Patient records are confidential.
Please discuss this with your immediate family to ensure that they pass on any relevant information to friends or colleagues.

SMOKING
The hospitals in the Netcare group have adopted a clean-air policy and smoking is only permitted in clearly demarcated areas. The entrance to our hospital has also been declared a smoke free area. Please enquire about the designated smoking areas with any staff member in the unit, or the Ward Secretary.

DISCHARGE
Once your doctor has confirmed your discharge, please do not leave the hospital
until all the necessary documents have been signed. “Discharge medication” can be
collected from the pharmacy at Netcare Linksfield Hospital.

General Information

Security
We are committed to the safety of our patients, doctors and staff, as well as the safety of visitors. Clearly visible security personnel and CCTV’s are situated at strategic positions throughout the hospital and hospital grounds, particularly in parking areas. However, Netcare and the management of the individual hospitals cannot be held responsible for
any losses or damage that may occur to vehicles parked on the premises.

Coffee Shop
The coffee shop is located opposite reception at Netcare Linksfield Hospital. Snacks
and drinks can either be served in the coffee shop, or delivered to the maternity unit.

Pharmacy services
The 24-hour pharmacy at Netcare Linksfield Hospital is able to provide patients with all
their in-hospital and discharge pharmaceutical needs. The Retail Pharmacy , situated
on level 3 of the Medical Centre, is convenient for the purchases of gifts or toiletries.
Business hours are 08h00 – 17h00. Please feel free to make use of our pharmacy for
your pharmaceutical needs.

Beauty Clinic
The Beauty Clinic is located in the Linksfield Park Retail Pharmacy and offers a wide
variety of treatments and massages. Arrangements can be made to do these treatments
in your room. Vouchers are also available.









PHYSICAL ADDRESS


24 - 12th Avenue
Linksfield
2192
Tel: 011 485 3250
Fax: 011 485 3255
POSTAL ADDRESS
PO Box 46195
Orange Grove
2119
VISITING HOURS

Unlimited for spouse and maternal and paternal grandparents.

All other visitors:
Mon - Fri
11H00 – 12H00
15H00 – 16H00
19H30 – 20H30

Sat, Sun and Public Holidays:
14h30 - 16h30
19h30 - 20h30
PHARMACY
Tel: 011 647 3600
HOSPITAL MANAGEMENT

Hospital General Manager
Erich Bock
011 647 3453
erich.bock@netcare.co.za

Nursing Manager
Edel Cutler
011 647 3452
Edel.Cutler@netcare.co.za

Financial Manager
Rita Kelly
011 647 3449
rita.kelly@netcare.co.za

Human Resources Manager
Mandy Du Bois
011 647 3451
mandy.dubois@netcare.co.za

Pharmacy Manager
Denise Verweerd
Pharmacy Manager
011 647 3598
denise.verweerd@netcare.co.za

Technical Services Manager
Sidney Blom
011 647 3582
sidney.blom@netcare.co.za


Suggestions/Complaints/Compliments

Hospital customer care team
E-mail:
CustomerCareLinkwood@netcare.co.za
Central customer service centre
E-mail:
Customer.service@netcare.co.za



Directions from Johannesburg

GPS
26.8.10.11S 28.1.5.46E

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