Neonatal ICU is an 8 bed ward that was built and opened in July 2012 with state-of-the-art medical equipment that will assist in improving the health of your premature baby. Rest assured as we understand that this is a traumatic and emotionally draining experience, therefore your baby will be provided with a dedicated nurse who will care for your baby and provide you will support every step of the way.
We appreciate that this is an exciting time for your family and friend but it is can also become rather overwhelming and tiring For this reason, we ask that you communicate to your family and friends that they will only be allowed to visit during the following times:
11:00 to 11:30
15:00 to 16:00
19:15 to 20:00
For optimal nursing care, the father will only be allowed to visit the mother and baby between 8:00 and 20:00.
To safeguard your baby's security, the visiting policy in our maternity ward is restricted and controlled by a security guard who is stationed at the entrance / exit of the ward. To protect the health of your newborn baby, please note that children under the age of 12 will not be allowed to enter the maternity ward.
We understand that having your child admitted to the hospital can be stressful and sometimes a frightening experience. In order to make it as comfortable as possible, we ask that you read the information below.
Facilities and services
This 23 bed unit offers a range of accommodation options for you and your child. Depending on your requirements, you may choose to either:
- Multiple bedded room: These rooms have more than one bed / cot; therefore your child will be sharing the room with other children.
- Mother and child room: We have a limited amount of private rooms available that allow one parent / legal guardian to room-in with the child. These rooms are available at an additional cost, which is not covered by medical aids. While using the rooming-in option, you will be provided with a bed to sleep in as well as 3 meals per day and refreshments. Enquire at Hospital Reception or in the Paediatric Ward if you wish to make use of this option.
- Gastro-isolation room: This room is allocated to your child should he / she be diagnosed with Gastroenteritis (i.e., commonly known as Gastro).
- Neurological observation room: Your child will be admitted into this room when your child's paediatrician specifically needs to observe and investigate your child's neurological symptoms with the aid of medically advanced camera that is fitted into the room.
In preparation: What to pack?
When preparing to admit your child into the paediatric ward, we advise that you pack the following items to ensure that your child has a comfortable stay with us:
- Disposable nappies (if using)
- Wet wipes
- 2 sets of clean clothes per day
- 1 comfort toy or blanket
The onsite kitchen has gone to great lengths to design a creative and innovative menu that will ensure your child is nutrionally looked after. The reason for this is that we believe that nutrition plays an important role in making your child healthier. If you have any special dietary requirements for your child, feel free to inform the nurse in charge of your child's care.
Security for children
The security and welfare your child is of upmost importance. For this reason, the entrance / exit of the paediatric ward is access controlled by the paediatric personnel. That is to say, when a child is admitted, both the parents / legal guardian(s) are issued with a security bracelet. To enter the ward, this bracelet must be shown to the security and / or nursing personnel. We suggest that you attach the bracelet onto your car keys so that you are ensured that it is on your person at all times. Failure to show the bracelet will prevent you from having access to your child. Upon discharge, you will be requested to return the bracelet to the unit manager of the paediatric ward.
This safety measure is strictly implemented to provide you peace-of-mind that your child's safety and security is a priority to us.
Visiting hours for parents / legal guardians
If your child is admitted into a multiple bedded room, you will be allowed to visit your child from 7:00 to 22:00. Thereafter, we will request that you put your child to sleep and leave the ward. We recommend that you make use of this time away from your child (i.e., 21:59 to 6:59) to rest and look after yourself.
Please be aware that you may be asked to leave your child's bedside so that nursing care and / or other healthcare procedures may take place. We ask that you assist us in this as it can be very traumatic if your child sees you upset or traumatised by what is happening.
Naptime occurs daily in the paediatric ward between 13:00 to 15:00. During this time, the lights are switched off to allow your child to sleep soundly.
Visiting hours for family and friends
In order to reduce the possibility of cross-infection, we kindly ask that you inform your family and friends of the visiting hours in the paediatric ward, which are as follows:
11:00 to 11:30
15:00 to 16:00
19:15 to 20:00
To protect the health of your child, please note that children under the age of 12 will not be allowed to enter the paediatric ward.
In order to ensure that your stay at Netcare Montana Hospital is as pleasurable and stress free as possible, please ensure that you familiarise yourself with the information below.
A preadmission should be carried out at least 48 hours prior to admission so that when you arrive on the day of admission, your length of time at Hospital Reception is stress free and kept to a minimum. The preadmission forms are available directly from your specialist or from the Preadmission clinic at Hospital Reception. Upon completing these forms, we ask that you hand it over to the Preadmission clerks in the Preadmission clinic. Please be sure to have you Identity Document with you when handing in the forms.
Alternatively, you may complete the pre-admission forms online by visiting the Online Pre-admission Service.
Accommodation at Netcare Montana Hospital includes the following:
General wards: Private rooms and rooms with multiple beds
Maternity ward: Private rooms and rooms with multiple beds
Paediatric ward: Mother and child rooms as well as rooms with multiple beds
Surgical and theatre patients
Unless stated otherwise by your doctor, we request that you do not eat or drink anything for at least six hours before admission. Please consult your doctor in this regard as each doctor will have his / her own guidelines to this rule.
If you are feeling unwell or have a cold, fever or rash, please contact your doctor as he / she may need to postpones your operation.
Please be advised that the time you are asked to report to admission at Hospital Reception may differ from the time your operation takes place. This is done to facilitate the time allocation for the theatres and to accommodate emergency cases. To avoid frustration, please do bring something (e.g., a book or magazine) to keep yourself busy while you wait.
Cellphones, radios and other valuables
We wish to discourage you from have any personal belongings (e.g., laptops, cellphones, jewellery and large amounts of money) with you while admitted to the hospital. However, if you insist on having such items on your person, we suggest you make use of the security safe that is available on request from Hospital Reception. Should you wish to make use of this service, please ask the receptionist on admission or the unit manager of the ward to assist you.
Whilst every effort is in place to safeguard your valuables, Netcare Montana Hospital cannot be held liable for items that are lost / misplaced during your stay with us.
Coffee shop: Café Prima Vera
Netcare Montana Hospital has an onsite coffee shop (i.e., Café Prima Vera) that is located at the main entrance of the hospital. For your convenience, this coffee shop offers sit down meals as well as takeaways. For more information, please phone +27 (0) 12 523 3093.
In order to ensure that we offer healthcare services that are on par with international standards, we make use of an electronic grading system that monitors your level of satisfaction during your stay with us. The information obtained is used by Hospital Management as an input to continually improve our services to you.
For further information, please contact Christina Moutinho at +27 (0) 12 523 3008.
Visitors play a pivotal role in supporting patients on their road to recovering their health; therefore we welcome friends and family to make use of the visiting hours as shown below:
11:00 to 11:30
15:00 to 16:00
19:15 to 20:00
As much as we respect your role as a visitor, we ask that you adhere to the following rules:
- Three visitors per patient in the maternity ward and the general wards
- Two visitors per patient in the high care ward and the Intensive Care Units.
- Only the baby's parents will be permitted to visit their baby in Neonatal ICU.
- Children under the age of 12 will not be permitted to enter the maternity ward or any of Intensive Care Units.
For more information on Netcare Montana Hospital, please feel free to contact Christina Moutinho on +27 (0) 12 523 3008 at your preference.