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Netcare N17 Hospital

Netcare N17 Hospital

Facilities and Services
Netcare N17 Hospital is a member of the Netcare Group of Hospitals, South Africa's largest private hospital group and doctor network.

We are located in the heart of the East Rand, Mpumalanga, Lowveld and Heidelberg and surroundings. It is easily accessible from the N17 & R21 Highways and is only 40 minutes away from OR Thambo International airport. The hospital offers a comprehensive range of services and prides itself on its multi-disciplinary approach to medicine.

We recognise that staying in hospital may be a difficult and uncertain time for you and your family. The hospital is proud to ascribe to the values held dear by the Netcare Group which are: At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

Angiography and Inventional Radiology

Cardio-Thoracic Surgery

Ear Nose and Throat Surgery

The hospital is proud to offer the services by a pool of general surgeons, specialising in colonoscopies, gastroscopies and related services.

General Surgery

Gynaecology Mammography and breast care

Maxillo-Facial Surgery

Neuro Surgery

Neuro Physiology (Sleep Therapy)

Orthopaedic Surgery
The Orthopaedic Unit at the hospital caters to wide spectrum injuries offering related treatment options. The unit is known for the total joint replacement that can be done.

Paediatrics / Paediatric Surgery
We realise that for a child to come into a hospital environment may be stressful and unsettling. Our staff is trained to help in any way possible, and will help to explain the procedure to the child. In addition, they are more than willing to work alongside you to make your child?s stay as comfortable as possible.

All aspects of radiology are provided by the specialised radiology department at Netcare N17 Hospital. Sophisticated imaging facilities include:

  • Angiography
  • Biopsies
  • Bone Densitometry
  • Computer Tomography (CT)
  • Magnetic Resonance Imaging (MRI)
  • Mammography
  • Ultrasound

The radiology department can be contacted on 011 365 1473 . For any queries on breast care or booking of appointments for mammograms, contact 011 815 2814

Our specialists offer treatment of all urology related illnesses.

Vascular Surgery

Netcare 911
The Accident and Emergency Deparment is ably supported by an onsite 24-hour Netcare 911 base consisting of Advance Life Support paramedics, ambulances and scene protection vehicle.

In case of medical emergencies please contact Netcare 911 on 082 911.

Intensive Care Unit
The 11-bed Medical, 7 bed Surgical and 2 bed Peadiatric intensive care units includes seven intensive care beds that provide isolation capabilities for the management and prevention of infection. A fully computerised, state-of-the-art patient information system has been installed for the benefit of specialists, staff and patients. For any queries or further information, contact the medical unit on 011 365 1453/4 or the surgical unit on 011 365 1431/1520 or 011 365 1483 for Peadiatric unit.

Other Services

Pre-admission clinic
Once your doctor has confirmed your admission to a Netcare facility, please proceed to the Pre-Admission Clinic of the hospital to complete an admission form. An admission form can be obtained from the Pre-Admission Clinic and the completed form can be faxed to 011 362 6863.

24-Hour Accident & Emergency Department
Our 24-hour Accident and Emergency department is equipped to handle the full spectrum of emergency medical needs promptly and efficiently. Highly trained professionals deal with trauma incidents as well as general medical emergencies. For any queries or further information, contact the department on 011 365 1553/5.

Advanced Wound Clinic
The Advanced Wound Clinic operates on an out-patient basis, offering advice, guidance and counseling of wound care and post-operative care. For any queries or further information, contact the clinic on 011 365 1536.

Coffee, flower and gift shop
Located in the foyer, you will find the coffee shop serving a delightful range of light meals and snacks as well as sweets, magazines and newspapers. Small gifts and flowers are also available. For any queries or further information, contact them on 011 365 1461.

Counseling Service
Our counseling consultants are professionals who have specialised skills and knowledge to help patients and their families cope with the emotional effect of illness, hospitalisation and grief. This guarantees that each patient is treated from both a medical and psychological perspective. The counseling consultants can be contacted through reception or the ward secretary.

The maternity unit consists of private and semi-private rooms. You are welcome to view the facilities at any time. We do however, suggest that you phone in advance to ensure that there are rooms available to view. 011 365 1496.

Netbaby Maternity Passport
Parents will receive the Netbaby Maternity Passport once the bed booking has been paid.

On weekdays a photograph will be taken of your baby, with your consent. Family and friends will be able to view your baby?s pictures on the Netcute website, www.netcare.co.za

Netbaby gift pack
This gift is given with the compliments from Netcare and its various sponsors.

In-hospital vaccination
This will be done by the Stork's Nest staff on weekdays. If your baby is born on the weekend, please contact Stork?s Nest directly to arrange for the vaccination, 011 365 1523.

Stork's Nest Baby Clinic - First Well-baby Clinic Visit
Stork's Nest offers advice on antenatal and post-natal education which includes antenatal classes, nanny classes, CPR courses, a breastfeeding support group and much more. They offer immunization for babies and toddlers, a well-baby clinic, as well as support and counselling to new parents. For more information, please contact Stork's Nest on 011 365 1523.

Account enquiries
For any account enquiries please contact (011) 365 1400 and ask for the Credit Control Department.

Although most Netcare hospitals are flexible in allowing visitors for most of the day, the well-being of our patients is our primary concern. In order to facilitate doctors rounds and any therapy or additional tests that need to be performed, visitors are requested to visit during visiting times only. No visitors will be permitted into the wards before 10:00 each day. In addition, the hospital has a patient resting time during which no visitors or phone calls to patients will be allowed.

Resting time: 12:30 - 14:00

Visiting hours:
10:00 - 11:00
15:00 - 16:00
19:00 - 20:00

Intensive care unit
Only close family members may visit and only 2 visitors at a time. No children under 12 years are allowed in the Unit.
Patients may not receive flowers in the ICU. Depending on the operation and condition of the patient, they may receive sweets and snacks.
Children under 12 years are not allowed to visit patients to safeguard them and the patients against any health risk.

Pharmacy and Retail Pharmacy
The pharmacy, which is conveniently located in the main foyer of the hospital, is open 7 days a week from 08:00 - 18:00 on weekdays and 09:00 - 12:00 on weekends.
The Retail Pharmacy is convenient for any purchases of gifts or toiletries and the business hours are 08:00 - 19:00 on weekdays and 09:00 - 12:00 on weekends. For any queries or further information, contact the retail pharmacy on 011 365 1417/8

7 Tonk Meter Avenue
Pollak Park X7

Tel: +27 11 365 1400
Fax: +27 11 365 1444

Private Bag X5
Tel: +27 11 365 1417/8

Andries Joubert
Switchboard: +27 (0) 11 365 1400
Direct: +27 (0) 11 365 1414

Amelia Stone
Switchboard: +27 (0)11 365 1400
Direct: +27 (0)11 365 1415


Buyisiwe Dlamini
Switchboard: +27 (0)11 365 1400
Direct: +27 (0)11 365 1425


Isayvani Lungoomiah
Switchboard: +27 (0)11 365 1400
Direct: +27 (0)11 365 1589

Priya Naicker
Switchboard: +27 (0)11 365 1400
Direct: +27 (0)11 365 1416


Hospital customer care team
Central customer service centre