Admission information

If you need more intensive care and treatment option, in-patient admission may be the best option for you. An in-patient admission means staying in the Akeso facility and engaging in the programmes on offer while there.

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What to bring with you on your admission

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01

Clothing

Comfortable and casual clothing or day wear. No shorts or crop tops are allowed.

Nightclothes/pyjamas, slippers, and dressing gown, for sleeping only.

You can also bring appropriate gym wear and a small padlock to lock your wardrobe.

02

Documentation

ID documentation (for the patient and medical aid main member).

Remember to also pack your medical aid card.

Debit/credit card/cash (depending on the facility).

03

General items

Toiletries such as soap, shampoo, conditioner, hairbrush, etc. Please do not bring anything containing alcohol. Any sharp objects will need to be handed in at the nursing station.

A notebook and pen will also come in handy.

04

Medication

Please bring all medication you are taking and hand it in at the nursing staff.

05

Cigarettes

We do not sell cigarettes on the premises, so please bring your own if required. Please note that the use of e-cigarettes or vaping is not allowed on the premises.

what to keep in mind

What not to bring

We do not allow certain items in our facilities, and you should not bring any of these with you, it may compromise your place as an in-patient in our facilities.

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  • Valuables – these will be at your own risk. Netcare Akeso will not be held liable for items that are mislaid. This includes jewellery, electronic equipment, and large sums of money.

  • Alcohol and/or illicit drugs, including cannabis/marijuana.

  • Weapons/firearms of any kind.

  • Vapes/e-cigarettes/hubbly/hookah devices.

Frequently asked questions

To arrange your admission to a Netcare Akeso facility, you can contact the facility directly or send us an email.
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Netcare Akeso mental health facilities accept clients both on professional and personal referrals. This means that in addition to accepting referrals from general practitioners, psychologists, and psychiatrists, we also accept clients who do not have a professional referral but wish to seek mental healthcare.

If your medical scheme requires a referral for authorisation of your admission, the Netcare Akeso admissions team will let you know. Please note that Netcare Akeso Umhlanga does require a referral for admission, and some programmes may require a pre-admission assessment.

The in-patient programme is recommended for three weeks. However, the length of your stay will depend on your specific needs, as per our commitment to providing truly person centred care.

During this time, you will see a psychiatrist, a psychologist, and participate in several therapeutic groups and activities.

Most medical schemes cover up to 21 days as part of the prescribed minimum benefits (PMBs). The team at the Netcare Akeso facility will assist you with obtaining authorisation from your medical scheme. For some specialised programmes, a small co-payment may be required. Patients are liable for any accounts not honoured by their medical scheme.

It is possible to privately fund an admission. Your nearest Netcare Akeso facility can provide you with a quote.

This depends on the specific Netcare Akeso facility. Some facilities may have waiting lists, but we will always do our best to assist you as soon as possible. This may also depend on the unit where you need to be admitted. For example, we do not admit adolescents over weekends in some cases, or a pre-assessment may be required for some programmes.

If you have specific dietary requirements such as Kosher or Halaal food, please let the admissions team know when arranging your admission.

For admission, you will need to bring the items you require during your stay.

These includes:

  • Comfortable clothing
  • Sleepwear
  • Toiletries. (Please do not bring anything with alcohol in it. Sharp objects will need to be handed in at the nursing station)
  • A notebook and pen
  • Your medical scheme card
  • Your ID
  • Something to do in your free time
  • Cellphones are allowed in certain units but may be restricted based on the rules of the facility
  • A padlock and key for your locker

Your discharge will be planned in advance and you will have the opportunity to discuss your continuing treatment options with the therapeutic team and your doctor. It is important to book follow up appointments and take note of any medications prescribed for you and when you need to take them.
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As part of our commitment to providing the best and safest care to all of our patients, we listen. If you have anything you'd like to ask us, or need assistance accessing our services, please get in touch.

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