Because the volume of patients seeking assistance at an emergency department cannot be precisely planned in advance, Netcare uses the South African Triage Scale to assess all patients presenting at our emergency departments.

Assessing the severity of patients’ condition enables us to prioritise time critical treatment for those with life threatening conditions or injuries.

In emergency departments, especially those with level 1 trauma centres where a high number of critically and seriously ill and injured patients are seen, patients with less serious injuries or conditions will have longer waiting times.

Watch our video on how the triage process works.