The triage process

Because the volume of patients seeking assistance at an emergency department cannot be precisely planned in advance, Netcare uses the South African Triage Scale to assess all patients presenting at our emergency departments.

Assessing the severity of patients’ condition enables us to prioritise time critical treatment for those with life threatening conditions or injuries.

In emergency departments, especially those with level 1 trauma centres where a high number of critically and seriously ill and injured patients are seen, patients with less serious injuries or conditions will have longer waiting times.

Watch our video on how the triage process works.

Fees for medical scheme and private members

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Leaving the emergency department.

The doctor or nursing staff member who has been involved in your treatment will guide you on symptoms or possible health problems to look out for after you leave the emergency department.

MyNetcare Online

MyNetcare Online is a secure portal that has been created to enable your personal healthcare management.

Using the online tools on the portal, you can provide Netcare with your relevant personal information as well as that of your dependants, update these personal profiles at any time, and conveniently do pre-admissions to a Netcare hospital when it suits you.

You can also request Netcare appointmed™ to book appointments for you or your loved ones with specialists, GPs, and dentists at Netcare hospitals, Netcare Medicross, and Netcare Akeso countrywide.