Your hospital stay

Thank you for entrusting your care to us. Our care is centred around you as a patient.
As such, we’re committed to your safety, comfort and dignity, and to care for you with compassion.

For more information regarding case management, please check with the hospital.

Find a hospital

We are privileged to care for you and share in the birth of your baby – one of life’s most special occasions. Our maternity staff will go above and beyond to make your baby’s birth an unforgettable experience.

Please also familiarise yourself with the general hospital stay information on our website.

We realise that it is very important and beneficial for our patients to have family members and friends
visiting and supporting them during their stay in hospital.

Protecting your privacy

We respect the privacy of our patients and the confidentiality of your personal and medical information.

Therefore, we won’t release information about your hospital admission, condition, or health status over the telephone to strangers.

Please arrange with your immediate relatives to share information regarding your health with friends and colleagues, if you so wish.

Medication safety

Ensuring safe medicine prescription by doctors and medicine administration by nursing staff, as well as safe medicine use by patients during their hospital stay is of key importance to us.

  • Please make sure to let your doctor and the nursing staff in the ward where you are accommodated know of all the medication that you are currently taking, including your chronic medication, over the counter medication, as well as dietary or nutritional supplements. You can either bring this medication with you and hand it in to the unit manager of the ward where you will be staying, or give the doctor and unit manager a list of the medication, with the dosage for each.
  • If you will be undergoing surgery, it is important for you to also tell the anaesthetist before the surgery what medication you are taking, as it may affect the medicine given to you during your procedure. This is especially important if you are routinely taking aspirin, Warfarin or any other blood thinning medicine. Please also tell the anaesthetist when you had stopped taking it on your doctor’s instructions, in preparation for surgery.
  • Tell your doctor, the anaesthetist, and the nursing staff of any allergies that you may have and any adverse reactions you may have had to any medication in the past.
  • If you’re having surgery, the anaesthetist may prescribe a ‘premed’ for you before you are taken to theatre. This may include pain medication, or medicine to reduce anxiety.
  • If your surgery will be done under general anaesthetic, the anaesthetist will administer this so you will be unconscious during surgery. A combination of medicines is used for this purpose. Depending on the type of procedure and your medical history, the anaesthetist may recommend conscious sedation – which is basically a lighter form of general anaesthetic – or you may have the choice of an epidural instead of general anaesthetic, for example for a caesarean section so that you are able to fully share in the birth of your baby.
  • General anaesthetic may cause you to feel lightheaded or dizzy, have an odd taste in your mouth, or your arm may feel cold or sore, but this will only last a few minutes before the anaesthetic takes effect.
  • Once the surgeon has completed the procedure, the anaesthetist will bring you back to consciousness.
  • You may experience side effects of drowsiness and nausea after surgery as a result of anaesthetic.
  • After your procedure you can expect to feel drowsy and/or nauseous. You may have a sore or dry throat that usually settles after 24 hours. These are the most common side effects of the anaesthetic.
  • Your doctor will, however, prescribe medication to assist with nausea but it will make you drowsy. Make sure that you get sufficient rest after the procedure.
  • Check that your call bell is within reach so that you can call for the nursing staff to assist you at any time.

Your doctor may prescribe some of the following medication for you while you are in hospital to help manage any pain or nausea you may experience, and keep you as comfortable as possible.

For Pain and inflammation

  • Your doctor will prescribe analgesics (pain medication) that will ease your pain. We aim to keep you pain free, so please let the nurses know if you are still in pain despite receiving pain medication. The most common side effects of analgesics are a dry mouth, nausea, constipation, and drowsiness. Please inform the nursing staff if you are feeling drowsy and require assistance to get out of bed or to use the bathroom.
  • Anti-inflammatories will assist with pain and inflammation. Some possible side effects of this medication are gastrointestinal discomfort, stomach ulcers, nausea, diarrhoea and headache.
  • Injectable medication may be administered after a procedure and may in certain instances be changed to oral medication.
For Nausea

  • After surgery, your doctor may prescribe medication that will either prevent or treat nausea and vomiting, depending on how you have responded to the anaesthetic.
  • Headaches, flushing of the skin, movement disorders, agitation and sedation are the most common side effects of medication for nausea.
  • Please ask the nurses for assistance if you are experiencing any of these side effects.

  • Doctors usually prescribe antibiotics to be administered before a procedure in theatre and may continue with antibiotics for another 24 hours after your procedure to prevent infection.
  • The most common side effects are headache, diarrhoea and nausea.
  • If you experience any reactions such as a rash, swelling or excessive pain at your IV (drip) site, please let the nurses know immediately.

MyNetcare Online

MyNetcare Online is a secure portal that has been created to enable your personal healthcare management.

Using the online tools on the portal, you can provide Netcare with your relevant personal information as well as that of your dependants, update these personal profiles at any time, and conveniently do pre-admissions to a Netcare hospital when it suits you.

You can also request Netcare appointmed™ to book appointments for you or your loved ones with specialists, GPs, and dentists at Netcare hospitals, Netcare Medicross, and Netcare Akeso countrywide.