Netcare Medicross Highway Sub-acute and Rehabilitation Hospital is a 30 bed, specialised healthcare facility providing sub-acute and rehabilitation care to adult patients recovering from an illness, injury or surgery, who no longer need to be hospitalised, but haven’t sufficiently recovered yet be able to cope at home.
If you are a member of a medical scheme, you’ll need a letter of motivation from the referring doctor as well as authorisation from your medical scheme, which will be arranged by the case manager at the referring hospital or the sub-acute facility.
If you are a private patient who will be responsible for paying for your hospital stay, we will require a letter of referral from your doctor.
Our in-house general practitioner will engage with your referring doctor. This is to make sure that we know your medical history. We’ll also update your referring doctor at the time of your discharge from our hospital, to facilitate a continuation of your care.
These hours are set to give us enough time to provide the necessary therapy sessions for our patients. Please confirm visiting hours directly with the facility. We encourage next of kin to discuss the care of their loved ones with the caregivers and, to be active in the patient's care programme. When you are ready to be discharged, we may invite your home carer to spend a day with us to learn how to best care for you in your home.
Your care is important to us, and for the period of your stay, you and your loved ones will become part of our family. Please feel free to engage with the team caring for you regarding any questions you might have.
01
Length of stay
Your care team will liaise with your medical scheme to determine the right length of time for your stay, in line with your scheme benefits. Your case manager will engage with you and your loved ones regularly, to update you on the authorised time.
02
Family meetings
While you’re here, we may arrange a meeting between you, your family members and your therapy team. This is to give you all the space and time to ask questions and get an understanding of your customised care plan. We’ll also share expected discharge dates, and preparation for your care in the home environment will be discussed too.
03
Smoking
Smoking is not allowed inside the hospital building at all, however you will find designated areas outside the hospital where smoking is allowed.
04
Clothing
Bring comfortable clothing like leggings and tracksuits that you can wear in the therapy areas and during the day, as well as pajamas for nighttime.
05
Medication
All your medication will be taken care of by the nursing team. If you take chronic medication, please hand this in to the nursing staff on your admission. They will keep it safe and make sure you get it when you need it.
As part of our commitment to provide each patient with the best and safest care, we listen. If you have anything you’d like to ask us, any problems or complaints, any compliments or other feedback, please get in touch.