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Process for suggestions, complaints, compliments

We encourage our patients to immediately bring any concerns or complaints they may have to the attention of the management or customer care team at the specific facility, so that such matters can be promptly addressed and resolved. Compliments or enquiries pertaining to a specific facility should similarly be taken up with the specific facility.

Should your concern or complaint not be addressed to your satisfaction by the facility’s customer care team, please contact our central customer service centre.

Netcare Limited head office

76 Maude Street,
Corner West Street,
GPS: -26.104648, 28.055618 View map

Investor relations

Customer service centre

Tel: 0860 NETCARE (0860 638 2273)
Please note that the centre operates weekdays between 08:30 and 17:00.

Contacting Netcare Group divisions

Contact the Netcare hospital division or a Netcare hospital
Contact Netcare 911
Contact Medicross or a Medicross centre
Contact National Renal Care
Contact BMI Healthcare