The emergency department at Netcare Pretoria East Hospital has come under the management of a new private practice, Prime Medical Casualty Group. The practice has implemented new systems and staff training, much to the benefit of the local community.
According to Dr Bongani Nghondzweni, an emergency department clinician and partner in the new emergency practice at the hospital, the practice took over in early October and has seen significant results in its first month.
“We have made some decisive changes in this busy emergency department, such as ensuring that we always have two doctors on duty. Previously there was only one and this was causing considerable delays for patients.
“We take a biopsychosocial approach to engaging with each and every patient, meaning that we are mindful not only of their physical healthcare needs but also of their emotional wellbeing here in the emergency setting, which can often be a very stressful time for a patient and their loved ones,” he notes.
|Pic: Netcare Pretoria East Hospital recently welcomed a new private practice, which has taken over the management of the hospital’s emergency department. “We thank the people of Pretoria East and surrounds for their ongoing support. Prime Medical Casualty Group has ushered in a new era for our facility’s emergency department and we look forward to seeing them grow from strength to strength, as together we serve our community,” said Pieter Louw, general manager of Netcare Pretoria East Hospital.
|Pic: From left to right: Prime Medical Casualty Group partners Mr Floyd Moleshiwa, digital and administrative strategist; andDr Bongani Nghondzweni, emergency department clinician; with Pieter Louw, general manager of Netcare Pretoria East Hospital; and Dr Sihle Asiedu-Darkwah, emergency department clinician and partner in the practice.
“We have also implemented a digital patient management system, which helps to minimise human error and streamline processes with electronic record keeping. We furthermore have the capability to conduct virtual follow-up appointments – including consultations and digital sick notes, referrals and scripts, where needed – providing our patients with greater convenience.
Dr Nghondwenzi and his practice partners, Dr Sihle Asiedu-Darkwah and Floyd Moleshiwa, work in a team of six dedicated medical practitioners alongside a locum doctor who stands in when required, ensuring that the emergency healthcare needs of the Pretoria East community are met timeously and with compassion.
“We fully embrace the Netcare approach to person centred care, which aligns closely with our own ethos of always putting the patient first. We have therefore invested in training for all staff members, including those in administrative roles, to enhance clinical and interpersonal knowledge and skills.
|Pic: From left to right: Digital and administrative strategist Mr Floyd Moleshiwa; and emergency department clinicians, Dr Sihle Asiedu-Darkwah and Dr Bongani Nghondzweni are partners in the new practice, Prime Medical Casualty Group, which has taken over the management of the Netcare Pretoria East Hospital emergency department.
Mande Toubkin, general manager emergency, trauma and transplant at Netcare, thanked Dr Gary Joubert, owner of private practice Facem, for managing the emergency department at Netcare Pretoria East Hospital in the previous years.
“We wish them the very best in their future endeavours and we look forward to seeing Netcare Pretoria East Hospital’s emergency department continue its growth trajectory under the aegis of Dr Nghondwenzi and his practice partners, Dr Asiedu-Darkwah and Mr Moleshiwa,” she said.
Pieter Louw, general manager of Netcare Pretoria East Hospital, concluded by congratulating the new practice on an encouraging first month. “As a Level 3 accredited trauma centre and a busy hospital, it is of the utmost importance to us that our patients have access to the best and safest care.
“We thank the people of Pretoria East and surrounds for their ongoing support. Prime Medical Casualty Group has ushered in a new era for our facility’s emergency department and we look forward to seeing them grow from strength to strength, as together we serve our community,” he concluded.
Notes to editor
Looking for a medical appointment? Netcare appointmed™ will make appointments for YOU with specialists practising at Netcare hospitals, GPs and dentists at Medicross medical and dental centres, and specialists at Akeso mental health facilities. Simply request an appointment online at www.netcare.co.za/Request-a-medical-appointment or phone Netcare appointmed™ on 0860 555 565, Mondays to Fridays between 08:00 and 17:00.
To find out more about the services offered through Netcare hospitals and other of the Group’s facilities, please visit www.netcare.co.za or contact the Netcare customer service centre either by email at [email protected] or phone 0860 NETCARE (0860 638 2273). Note that the centre operates Mondays to Fridays from 08:00 to 16:00.
For media enquiries, contact MNA at the contact details listed below.
Issued by: MNA on behalf of Netcare Pretoria East Hospital
For media enquiries contact: Martina Nicholson, Meggan Saville, Estene Lotriet-Vorster or Clementine Forsthofer
Telephone: (011) 469 3016
Email: [email protected], [email protected], [email protected], [email protected] or [email protected]