Family Connect Line

Keeping you informed on the status of your loved ones hospitalised with COVID-19.

We understand that hospitalisation of your loved one can be very stressful, especially when you are possibly unable to reach them or our hospital to stay informed of their condition.

That’s why we have set up a dedicated, national “Family Connect Line” that will facilitate regular updates regarding your loved one in our care.

This is another way in which we at Netcare are striving to provide you with the best and safest care, and place you and your loved ones at the centre of everything we do.

Call the Family Connect Line on 0800 111 266.

Mondays to Fridays, 08:00 - 18:00
Saturdays and Sundays, 08:00 – 17:00

Learn more
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A personalised approach to health and care

At Netcare, we are striving to change healthcare for the better.

So, when you entrust your care to us, we acknowledge that YOU are as unique as your fingerprints, with your own personal circumstances, needs, fears and expectations about your health and care.

Our holistic view places YOU - as a person and not just a patient - in the centre of all we do, and encourage you to fully participate in your health and care journey with us.

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learn more about our approach 

Your health and well-being is important to us

Watch our video to find out more about our commitment to person centred health and care

Why choose the
Netcare Group?

The Netcare Group offers you a unique, comprehensive range of medical services across the healthcare spectrum, enabling us to serve all of your health and care needs. Our focus on implementing sophisticated digital systems will enable us to provide you with care that is fully integrated and an enhanced experience across our Group's operations.

Netcare Hospitals
Netcare offers acute multi-disciplinary medical care through its extensive South African network of private hospitals which include centres of excellence, day hospitals and emergency departments, most with accredited trauma centres.
National renal care
National Renal Care (NRC) offers comprehensive dialysis services to patients with compromised kidney function. It is the only private dialysis provider in South Africa and is jointly owned by Netcare and Adcock Ingram Critical Care.
Netcare cancer care
Netcare Cancer Care offers treatment for all types of cancers through multi-disciplinary teams using advanced technology and custom designing treatment plans for each individual. Various support services are also offered to individuals during their journey.
netcare 911
Netcare 911 offers pre-hospital emergency medical services including evacuation of patients by road or by air in specialised helicopter or jet air ambulances, as well as transfer of patients between medical facilities. It is the only fully digitised emergency medical service in Africa.
Medicross
Medicross offers a range of primary healthcare services in dedicated medical and dental centres, providing access to GPs and dentists, as well as to pharmacy, x-ray, physiotherapy, pathology and other healthcare services.
Akeso
Akeso offers specialised inpatient treatment, provided by multi-disciplinary healthcare teams in dedicated mental health facilities across South Africa, for a range of mental health and addictive conditions. Outpatient services and post-discharge support groups are also offered.
Netcare occupational health
Netcare Occupational Health provides contracted occupational health and employee wellness services to companies ranging from multi-nationals to smaller enterprises, across all sectors of the economy.
 
 
 
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Patient portal

Our patient portal is your personal healthcare management platform. Register to create a profile for yourself, also for your registered dependants if you wish, and do online pre-admissions at your convenience.

Register to get started

NetcarePlus. Providing you with access to quality and affordable healthcare.

NetcarePlus offers innovative solutions designed to help you and your family better meet your healthcare needs. The NetcarePlus GP vouchers are the first of several products to be launched and gives you access to private doctor consultations.

Discover more

Netcare appointmed™

A convenient service for specialist, GP and dentist appointment at Netcare hospitals, Medicross centres and Akeso mental health facilities. Netcare appointmed TM operates weekdays from 08:00 and 17:00.

Call us on 0860 555 565 to speak to a consultant.

Appointment request

Netcare Cancer Care

Netcare Cancer Care offers treatment for all types of cancers through multi-disciplinary teams using advanced technology and custom designing treatment plans for each individual. Various support services are also offered to individuals during their cancer journey.

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National Renal Care

National Renal Care (NRC) offers comprehensive chronic and acute dialysis services to patients with compromised kidney function. It is the only private dialysis therapy provider with a extensive network of dedicated dialysis facilities across South Africa and also offers a bespoke lifestyle management programme for persons with kidney disease.

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What’s new

View the latest happenings and achievements at Netcare and the Group's operations.

More news
News
20/01/2021 11:36 AM
Revised visitation policy

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News
29/05/2020 01:57 PM
Coronavirus COVID-19

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News
05/02/2020 02:55 PM
Changing waste into school shoes a step towards realising a circular economy

The collection of used, non-hazardous PVC drip bags and oxygen masks

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News
03/02/2020 09:20 AM
Placing patients at the centre of care

Netcare won the prestigious 2019/2020 Ask Afrika Orange Index Award for service excellence

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News
08/08/2019 12:06 PM
The milk of human kindness provides ‘priceless’ boost for vulnerable babies

Breastfeeding mothers ‘pay it forward’ by donating excess milk

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News
11/10/2018 10:59 AM
Culture of care recognised as Netcare wins prestigious service excellence award three years in a row

Private hospital group recognised with national Ask Afrika Orange Index award 

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News
14/05/2018 07:00 AM
International Nurses Day 12 May 2018

Message from CEO and MD of the Netcare Group

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News
22/06/2017 06:43 AM
Rusty the Rhino brings fun healthy foods to Netcare paediatric patients

Bravery certificates, colouring in and playful crockery aim to cheer young patients

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Media releases

Find the latest media releases issued by Netcare for the Group and its operations, as well releases dating back to 2009.

More releases
Media
22/01/2021 04:39 PM
Thank you from Netcare

A tribute to our fallen heroes

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Media
21/01/2021 07:51 PM
Netcare releases names of deceased colleagues

Helicopter tragedy near Bergville claims lives of five valued colleagues

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Media
21/01/2021 06:13 PM
Netcare confirms helicopter tragedy in Bergville, KwaZulu-Natal

Thursday, 21 January 2021 Netcare this afternoon confirmed that a Netcare 911 Helicopter has crashed near Bergville, KwaZulu-Natal, tragically claiming the lives of all on board.

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Media
21/01/2021 02:13 PM
Netcare prepares further additional capacity

Clinical Decision Units now open in Polokwane, Rustenburg and Pretoria

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Media
18/01/2021 12:56 PM
Netcare launches Family Connect Line to keep COVID-19 patients and their loved ones connected

Dedicated personnel deployed to enhance communication between patients and families

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Media
14/01/2021 06:48 AM
Dangers of skin cancer “not only skin deep”

People of all colour urged to avoid tragedy by taking precautions, checking irregularities

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Media
13/01/2021 02:46 PM
Mom and baby meet in 2021 after both were ‘feared dead’

Tears of relief and joy as Nosipho beats COVID-19 to meet her premature baby at last

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Media
06/01/2021 01:02 PM
Update from the frontline

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Research publications

Find research publications and articles authored by Netcare staff and associates.

More publications

Netcare opportunities

The Netcare Group. Providing YOU with the best and safest care