Our emergency departments and trauma centres

Our emergency departments are spread across seven provinces in South Africa. On average, over 600 000 patients receive care at our emergency departments every year.

Clinical care at our emergency departments is provided by independent emergency practices.

The doctors are responsible for initial diagnosis, facilitating diagnostic investigation, and clinical treatments of patients. They also determine whether a patient should be admitted for in-hospital specialised care or can be discharged following emergency care.

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our care advantage

Level 1 accredited private trauma care - only at Netcare

Four of our facilities – Netcare Milpark and Netcare Alberton hospitals in Gauteng, Netcare St Anne’s Hospital in KwaZulu-Natal, and Netcare Christiaan Barnard Memorial Hospital in the Western Cape – are the only level 1 TSSA accredited private sector facilities in South Africa.

Level 1

Netcare Alberton Hospital

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Level 1

Netcare Christiaan Barnard Memorial Hospital

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Level 1

Netcare Milpark Hospital

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Level 1

Netcare St Anne’s Hospital

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“TSSA accreditation of trauma centres supports ongoing improvement in both the processes of care and patient outcomes.”

What does TSSA trauma centre accreditation mean to you as a patient?

  • The high TSSA standards are your assurance that you will receive quality care at our accredited facilities.
  • Knowing the accreditation levels of the individual Netcare hospitals means that emergency medical service providers can take patients to the nearest, most appropriate trauma centre for their specific emergency needs.
  • Patients who require more specialised treatment than a facility can provide, will be transferred to one where such care is available. This will be done after they have been stabilised.

Netcare trauma centres by accreditation level

Level 1
Major trauma centre

Provides total care for every aspect of injury, from prevention to rehabilitation.

Offers a 24 hour capability for all major specialities involved in the care of a trauma patient, including 24 hour availability of a trauma surgeon and trauma anaesthetic service.

Has a helipad for receiving airlifted trauma patients.

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Level 2
Urban trauma centre

Provides initial definitive trauma care regardless of the severity of injury.

Critically injured patients with complex injuries may be transferred to a Level 1 trauma centre after stabilisation.

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Level 3
Community hospital

Serves communities who do not have access to a Level 1 or Level 2 trauma centre.

Provides prompt assessment, resuscitation, basic emergency operations and stabilisation.

If required, a patient will be transferred to a Level 1 or Level 2 trauma centre to provide the required specialised care.

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Level 4
Primary healthcare centre

Provides basic trauma life support prior to the patient being transferred for definitive care.

Usually situated in a clinic and may not have a doctor available on site.

Netcare has no Level 4 emergency departments.

How we determine priorities for emergency treatment

Netcare uses the South African Triage Scale to assess the severity of the condition of each patient seeking assistance at our emergency departments. Assessing the severity of each patient's condition enables us to assign treatment priorities based on the urgency of their condition.

View our triage video

How we determine priorities for emergency treatment

Netcare uses the South African Triage Scale to assess the severity of the condition of each patient seeking assistance at our emergency departments. Assessing the severity of each patient's condition enables us to assign treatment priorities based on the urgency of their condition.

View our triage video

01

Critical

You will be attended to immediately

Measuring the quality of our
patient care

At Netcare, we strive to always provide you with the best and safest care. We use scientific criteria to measure the quality of our care on an ongoing basis and closely monitor our performance against these measures.

We hold ourselves accountable to our patients and other stakeholders. Netcare is committed to transparency, and we share both our current and past results on this website so you can gain insight into the standard of our care over time.

Explore our emergency and trauma care