Netcare continues to bolster response and capacity to assist as many patients as possible

We are fully committed to doing the best we can for all patients seeking care at our facilities

Friday, June 25 2021

Netcare today said that it was continuing to bolster response levels and capacity to render assistance to as many patients as possible during the fast-escalating COVID-19 surge, which is currently being experienced, particularly in Gauteng.

“Our interventions are at all times aimed at doing the very best we can for all patients seeking care at any of our hospitals or clinics, while ensuring the safety of our frontline staff, doctors, nurses, paramedics and other healthcare workers,” assured Dr Richard Friedland, chief executive officer of Netcare.

“We have substantially increased our COVID-19 bed capacity, contracted more resident medical officers and clinical associates and made every effort to ensure that we have adequate supplies of oxygen, the appropriate medication, as well as Personal Protective Equipment (PPE) to last us through this surge. We have also implemented additional strict infection prevention and control policies and demand fastidious adherence to these standard operating procedures, which are at all times aligned to the guidelines and protocols issued by the World Health Organization (WHO) and the National Department of Health (NDoH).

Significant demands on hospital capacity
“The extremely high number of persons with COVID-19 seeking care at our hospitals – and with the numbers continuing to increase – has, however, placed significant demand on our facilities, requiring us to make decisions regarding levels of care and certain treatment modalities. All these decisions are based on recognised international guidelines of triage, which means that treatment is allocated based on priority, and transition of care.

“Our clinicians, nursing and management teams will provide the best care available to our patients, but may not, in circumstances where the demand exceeds or overwhelms the capacity, be able to provide all treatment options that may be available in normal, non-pandemic circumstances.

“Our clinicians will make these decisions based on the availability of resources and their best clinical judgement. We fully support them in this difficult task and complex decision-making process,” he said.

Dr Friedland went on to explain that in practical terms this may mean that levels of care such as ICU and High Care, ventilators or certain oxygen delivery modalities may not be available to all patients at all times.

Further bolstering of resources
As part of our disaster management planning, we have commissioned Clinical Decision Units, at those Gauteng hospitals with emergency departments. This will ease the burden on the emergency department at these hospitals and will enable the stabilisation of patients prior to admission in a ward.

The Clinical Decision Units provide as a minimum oxygenation, ablution facilities and safe areas for donning and doffing of personal protective equipment for nurses and doctors. 

Dr Friedland added that Netcare facilities throughout Gauteng continued to experience an unprecedented demand on bed capacity.

“We humbly request your understanding as we may not in certain instances be able to provide communication and updates as regularly as we would under normal circumstances. We have employed  additional social workers at our facilities to provide both support to patients and their families. Next-of-kin of patients admitted are welcome to call the Netcare Family Connect line on  0800 111 266, and one of our trained call centre professionals will arrange for a dedicated hospital representative to provide them with personal feedback on how their loved one in hospital is doing,” added Dr Friedland.

We’re working as hard as humanly possible on the frontline
“During these uncertain and difficult times, we appreciate the public’s patience and understanding, and I want to assure you that we are working as hard as humanly possible on the frontline to provide the best and safest care we can to our patients during this challenging time.

“The best way you can support South Africa is to take COVID-19 extremely seriously and be more cautious than ever. Please remain vigilant to help protect your loved ones, yourself, and the healthcare system. It is critical for each individual to closely adhere to COVID-19 precautions including washing their hands regularly, avoiding social gatherings, ensuring that your work and home environment is well ventilated, maintaining social distancing, and always wearing a mask in public and when in the presence of others, to protect themselves and to help prevent the spread of the virus. 

“We cannot emphasise strongly enough the need for all these precautions to be diligently followed, as every person has a responsibility to help ‘flatten this new curve’ to avoid contracting and passing on the virus,” concluded Dr Friedland.


Issued by:    MNA on behalf of Netcare 
Contact:     Martina Nicholson, Meggan Saville, Estene Lotriet-Vorster or Clementine Forsthofer
Telephone:    (011) 469 3016
Email:    [email protected], [email protected], [email protected], [email protected] or [email protected]