We measure the best and safest care for you

When we measure quality of care, we are guided by our purpose of "Providing you with the best and safest care". Using scientifically sound criteria, we continually measure the quality of our care for you and share with you how we are performing over time.

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How do we ensure that standards are maintained?
How do we ensure that standards are maintained?

Our work includes sustaining a world-class Quality Management System, where we monitor compliance to processes recognised to result in the best and safest care.

How do we do this?

Through the British Standards Institute (BSI) independent ISO 9001: 2015 certification, which was awarded to the Group in 2018 and again in 2019 (Hospital Division, Medicross, Radiation Oncology, National Renal Care and Netcare 911).

Submitting annual returns to the Office of Health Standards Compliance (OHSC) as well as complying with the required submission of Early Warning System Indicators (EWSI).

Conducting internal quality reviews which check documentation, processes and outcomes against standards, score the results and identify areas needing focused improvement.