The EOC offers seamless service delivery to the South African public,
medical scheme members, corporate clients, South Africans travelling
abroad, and visitors to our continent.
We offer our clients a telemedicine support line operated by experienced, registered nurses.
They provide medical information and advisory services for emergency and non-emergency cases
as well as medical scheme member education.
Our dedicated, customer facing desk deals with all service related enquiries, general
queries, and resolution of the rare
complaints we may receive. Our team makes use of an integrated user management system to
record and process all calls.
We have a team of professional, registered nursing staff members who are
responsible for the effective case management of primary patient referrals,
transportation and inter-facility transfers.
Due to the time sensitive nature and wide range of
highly complex cases, our critical care operations form a dedicated 24/7 division, supported
by registered nurses, emergency care technicians (ECTs) and on-call paramedics.