Emergency operations centre (EOC)
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The EOC offers seamless service delivery to the South African public, medical scheme
members, corporate clients, South Africans travelling abroad, and visitors to our country
What does the EOC do?
The EOC offers seamless service delivery to the South African public, medical scheme members,
corporate clients, South Africans travelling abroad, and visitors to our continent.
Emergency call management
Coordinating closely with various departments such as road operations, client services, jet
and helicopter air ambulance services, a global network of associated service providers, and
Netcare’s in-hospital case managers, the EOC can process over 55 000 local and international
calls each month.
Equipped to handle your call
Our calls range from emergency medical evacuations
by road or air and inter-hospital transfers,
to telemedical support,
safety guidance, and
What sets us apart?
The EOC utilises leading location and dispatch technology to do the
Rapidly identify a patient’s location through their GPS
Automatically identify the 15 emergency vehicles nearest to the
Remotely route an ambulance to the scene through a personal
Speed up call management through the use of voiceless
Provide telehealth and virtual consultations.
Our state of the art facilities
The EOC offers seamless service delivery to the South African public,
medical scheme members, corporate clients, South Africans travelling
abroad, and visitors to our continent.
We offer our clients a telemedicine support line operated by experienced, registered nurses.
They provide medical information and advisory services for emergency and non-emergency cases
as well as medical scheme member education.
Our dedicated, customer facing desk deals with all service related enquiries, general
queries, and resolution of the rare
complaints we may receive. Our team makes use of an integrated user management system to
record and process all calls.
We have a team of professional, registered nursing staff members who are
responsible for the effective case management of primary patient referrals,
transportation and inter-facility transfers.
Due to the time sensitive nature and wide range of
highly complex cases, our critical care operations form a dedicated 24/7 division, supported
by registered nurses, emergency care technicians (ECTs) and on-call paramedics.
Our jet and helicopter air ambulances are coordinated by dedicated stations within the EOC using
industry leading call and dispatch technology, so that our trained flight coordinators can
manage any emergency within South Africa, Africa and the islands surrounding the continent, and
Commitment and care over decades
Whether providing care to stranded patients during public sector strikes by healthcare
evacuating and treating seriously injured victims of mining disasters, attending to
crime and accident victims, or providing a reassuring presence on SA’s roads during
the holidays, Netcare 911 paramedics have been out there for over 20 years,
serving communities 24 hours a day, every day.
We continuously enhance our services through
harnessing technology advances and
honing our processes, so that we can attend to
those in need in the shortest possible time
with the best and safest emergency medical care.
Interested in a career
at Netcare 911?
Netcare 911 follows a transparent recruitment process to attract the best people. We are
a values driven organisation that focuses on service leadership, staff engagement and
developing our people. Our company culture is based on high performance and an
empowering approach which encourages innovation and recognises employee achievements.