High touch.
High tech.
High care.

Every call that comes through to our emergency operations centre (EOC) galvanises us into immediate action — with a team of emergency care specialists and a suite of responsive services that are unmatched in South Africa.

Services Overview

Why choose Netcare 911?

Our services set us apart

Our 24-hour national emergency operations centre (EOC) coordinates the largest range of rapid response road and
aeromedical services in South Africa, backed by the Netcare Group’s outstanding national infrastructure.

Service Emergency Operations Service Emergency Operations

Emergency operations
centre (EOC)

The EOC is at the heart of our operations, processing in excess of 55 000 calls each month, and sending our first responders to sites across South Africa, the African continent and surrounding islands.

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Tech capabilities

We constantly innovate to stay up to date with international industry best practice and ensure that we have all the technology and tools we need to save lives — from Wi-Fi enabled ambulances to telehealth triage, from our emergency mobile app to SMS links that enable us to track our patients in real time.

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Tech capabilities Tech capabilities

Road Operations Road Operations

Road operations

With over 200 rapid response vehicles and road ambulances available to dispatch, we’re ready to take on any emergency, across all nine provinces, in record time. Our fleet is custom configured so that our paramedics can provide expert emergency care in any circumstances.

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Aeromedical operations

Where prompt evacuation and specialised life saving support may mean the difference between life and death, our aeromedical teams are ready to get to the emergency in the shortest possible time and provide the specialised service with professionalism and compassion.

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Aeromedical Operations Aeromedical Operations