When it comes to saving lives, we have the very latest technology on hand to make sure we get it right. As tech plays an increasingly pivotal part in our operations, we’ll continue to embrace international innovations and breakthroughs.
We harness cutting edge technologies, international innovations and academically informed methodologies to ensure the best possible outcomes for the patients we serve. To provide medical care in an emergency situation faster than ever before, we employ geolocation technology that provides us with your exact location, so we can dispatch the right EMS team to the right place, first time.
Rapid location tracking
We’ll locate you in record time through your GPS coordinates, no matter where you are.
Rapid response by road or air
Rapid response by road or air, with vehicles tracked so that progress or delays can be relayed to you.
Innovative CPR via video
First for Africa, a new digitally enabled Life- saving Service.
Automatic vehicle selection
We’ll automatically identify the 15 emergency vehicles closest to you, to expedite response times.
Remote routing
A personal navigation device enables remote routing of ambulances and rapid response vehicles.
Reduced call time
We speed up calls through SMS based voiceless communication to shorten our response time and save precious seconds.
Wi-Fi enabled ambulances
We send your vital signs to our call centre and the receiving hospital while en route, so that the hospital’s medical team is ready for you on arrival.
Voice records
We retain voice records of all interactions for security purposes.
Full telehealth capabilities
We have full telehealth capabilities.
Custom designed integrated call taking (ICT) and integrated dispatch system (IDS) technology in Netcare 911’s national emergency operations centre (EOC) ensure that the nearest emergency response team is dispatched to the scene.
All of Netcare 911’s emergency vehicles are equipped with global positioning (GPS) technology. We also use satellite tracking to assist our emergency medical staff to get to the scene of an emergency in the shortest possible time.
Download the new Netcare app, and our unique geolocation technology will immediately find you in an emergency, wherever you are, for expert care and peace of mind.* You can also track your ambulance in-app for updates on when help will arrive.
Get the Netcare app now!
*Medical aid or private rates will apply
We’re not only passionate about saving human lives but also those of animals under threat. We donated over 100 communication devices to the Game Rangers Association of Africa (GRAA), including 97 Panasonic Toughbooks, vehicle radios and radio base stations. Designed for use in rugged conditions, these devices are now used by brave teams in their anti-poaching operations.
Netcare 911 follows a transparent recruitment process to attract the best people. We are a values driven organisation that focuses on service leadership, staff engagement and developing our people. Our company culture is based on high performance and an empowering approach which encourages innovation and recognises employee achievements.
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