MyNetcare Online contact us

MyNetcare Online assistance

If you need assistance with your MyNetcare Online profile or completing an online pre-admission on MyNetcare Online, please contact the Online Pre-admission Customer Services team:

Contact a Netcare hospital

Alternatively, our hospital pre-admission teams are ready to assist you with queries you may have regarding the online pre-admission process. Contact details for the pre-admission teams at our hospitals can be found below using the search criteria.

Should you feel that your query has not been addressed to your satisfaction by the hospital’s pre-admission team, please contact our central customer service centre.

Please use the search boxes below to find a Netcare hospital near you. Filter the results by changing the options below:

Customer service centre

Contact the central customer service centre on
email:  [email protected];
tel. 0860 NETCARE (0860 638 2273).
Please note that the centre operates on weekdays between 08:00 and 16:00.

Hospital account queries

Tel: 010 205 7335
[email protected]
SMS your ID number, Patient Name and Hospital to 43235 and our team will call you back.
Please note that the centre operates from
Monday to Friday 08:00 to 17:00

NetcarePlus voucher enquiries

For any queries related to NetcarePlus vouchers only, please contact us on 0860 101 151;
alternatively email us at [email protected]

GPS coordinates :
No hospitals found.