Quality Of Care Overview

Netcare quality of care

Measuring the quality of our patient care

At Netcare, our promise is to provide you with the best and safest care. To assist us in fulfilling this promise, we measure the quality of our care and closely monitor our performance on an ongoing basis.

We use scientific criteria to measure our quality of care and share how we perform against these measures with you on this website, so you can gain insight into the standard of our care.

Explore our quality of care results

Netcare quality of care
Our Netcare promise is to provide YOU with the best and safest care


Person centred care that is aligned with your unique circumstances, needs and preferences.

We use validated surveys for you to give us feedback on your health, wellbeing and experience of your care.


Providing you with care that is recognised as being appropriate and effective.

We measure whether we are doing the right thing, at the right time, in the right way, for the right person and are achieving the best possible results.

Adapted from Agency for Healthcare Research and Quality (AHRQ)


Care that protects you from error and harm.

We’ve adopted local and international standards in measuring the safety of our care and encourage our employees to report all safety related incidents.

Our focus on quality of care drives us to attain independent validation of our performance

A key objective of our consistency of care strategy is clinical governance, which includes us sustaining a world-class quality management system. Here we monitor compliance to processes, regulations and standards which are recognised for achieving the best and safest care.

How do we do this?

Through the British Standards Institute (BSI) independent ISO 9001:2015 certification, which was first awarded to our Group in 2018 and again in 2019 and 2020, covering Netcare hospitals, Netcare Medicross, radiation oncology, National Renal Care (NRC) and Netcare 911.

By submitting annual reports to the Office of Health Standards Compliance (OHSC) and complying with requirements for submission of early warning system indicators (EWSI).

By conducting rigorous internal quality reviews of documentation, processes and outcomes against standards, scoring the results and identifying areas needing focused improvement.

Netcare quality of care
Associated healthcare practitioners are able to challenge themselves to be the best

Our associated healthcare practitioners have access to cutting edge medical equipment and treatment protocols, enabling them to provide the best and safest care to patients.

This is supported by our suite of quality measures, which we use to:

  • Challenge ourselves to always do better
  • Improve on our own performance over time
  • Compare our quality of care with international benchmarks where contextually relevant
Insightful data assists patients to participate in their treatment

Sharing our quality of care results with you helps you and your healthcare practitioner to jointly make informed decisions about the best treatment options for you.

Explore our results

Credible data underpins the projections of investors

Insight into our business’ past and current quality of care performance, gained through the availability of credible data over a period of time, assists investors in making educated projections as to our Group’s future.

Explore investor overview