At Netcare, we strive to always provide you with the best and safest care. We use scientific criteria to measure the quality of our care on an ongoing basis and closely monitor our performance against these measures.
We hold ourselves accountable to our patients and other stakeholders. Netcare is committed to transparency, and we share both our current and past results on this website so you can gain insight into the standard of our care over time.
Explore our quality of care results
Person centred care that is aligned with your unique circumstances, needs and preferences.
We use validated surveys for you to give us feedback on your health, wellbeing and experience of your care.
Providing you with care that is recognised as being appropriate and effective.
We measure whether we are doing the right thing, at the right time, in the right way, for the right person and are achieving the best possible results.
Adapted from Agency for Healthcare Research and Quality (AHRQ)
Care that protects you from error and harm.
We’ve adopted local and international standards in measuring the safety of our care and encourage our employees to report all safety related incidents.
A key objective of our consistency of care strategy is clinical governance, which includes us sustaining a world-class quality management system. Here we monitor compliance to processes, regulations and standards which are recognised for achieving the best and safest care.
Through the British Standards Institute (BSI) independent ISO 9001:2015 certification, which was first awarded to our Group in 2018 and again in 2019 and 2020, covering Netcare hospitals, Netcare Medicross, radiation oncology, National Renal Care (NRC) and Netcare 911.
By submitting annual reports to the Office of Health Standards Compliance (OHSC) and complying with requirements for submission of early warning system indicators (EWSI).
By conducting rigorous internal quality reviews of documentation, processes and outcomes against standards, scoring the results and identifying areas needing focused improvement.
Healthcare practitioners at our facilities have access to cutting edge medical equipment and treatment protocols, enabling them to provide the best and safest care to our patients.
This is supported by our suite of quality measures which we use to:
Sharing our quality of care results with you helps you and your healthcare practitioner to jointly make informed decisions about the best treatment options for you.
Explore our results
Insight into our business’ past and current quality of care performance, gained through the availability of credible data over a period of time, assists investors in making educated projections as to our Group’s future.
Explore investor overview
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