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Clinical outcomes reporting

The value of care is defined as the results or outcomes (outputs) achieved relative to the cost incurred or resources applied (inputs) to generate these outcomes. To achieve the best and safest care, we must measure both what is being done (processes) and the results achieved (outcomes).

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Theme 1

Time matters

Under certain conditions, specifically in emergency situations, time is essential to improving outcomes and reducing the cost of care.

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Theme 2

Patient safety

Preventing adverse events that may cause a patient harm.

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Theme 3

Quality care

Delivering consistently excellent clinical care.

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Theme 4

Patient reported outcomes

A patient’s view of their health status.

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Theme 5

Patient experience

Patients’ experiences of their interactions with the healthcare system.

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Netcare hospitals

Definitely recommend

2015: 78.25%
2014: 75.89%

(US 2015 average: 71%

Pain management

2015: 84.49%
2014: 81.21%

(US 2015 average: 71%

Nursing communication

2015: 85.28%
2014: 83.27%

(US 2015 average: 79%

Discharge information

2015: 77.55%
2014: 72.29%

(US 2015 average: 86%

Number of responses

2015: 276,696
2014: 236,762