Corporate emergency medical services (EMS)

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emergency medical services (EMS)

Netcare 911's corporate EMS cover enables employers to provide their workforce with world class emergency medical care in the event of unforeseen workplace incidents and accidents.

How does corporate
cover work?

We manage any workplace medical emergency throughout South Africa — in compliance with the Occupational Health and Safety Act. We provide employers with an end-to-end service through our state of the art aeromedical services and road ambulances, and the Netcare Group’s extensive hospital network.

Access model

Fee-for-service (FFS)

Any transportation or response costs are charged for on a FFS basis. In most cases, however, the costs will be covered by the Compensation Commissioner, medical scheme or client.

This provides clients with peace of mind knowing that Netcare 911’s vast EMS infrastructure is at their disposal 24/7.


End-to-end excellence

We load all your details onto our integrated call taking (ICT) and GPS systems to enable instant recognition and the prompt, efficient dispatch of medical resources to your worksite in an emergency.

  • 24/7

    Access to our national emergency
    operations centre (EOC), Health-on-Line
    service and telephonic trauma

  • Expert emergency care

    Emergency call incident management
    and triage.

  • Online support

    Access to virtual consultations and
    Netcare appointmed™ appointment
    booking services with specialists, GPs
    and dentists.

  • Rapid response by road or air — with vehicles tracked to monitor their progress.

  • All interactions recorded on our CareNet system at the EOC, for security reasons and in compliance with the POPI Act, 2021.

  • Transfer of ill or injured employees from site to the closest, most suitable medical facility, as well as inter-facility transfers.

  • First aid training for employees accredited by the Department of Labour.

  • Assistance with emergency evacuations and/or mock drills at client premises.

  • Standby and support at company events on request.

  • Telehealth and virtual consultations available.

computer computer

Health-on-Line service*

With Netcare 911's Health-on-Line, assistance and advice in both emergency and non-emergency situations are just a phone call away.

* Terms & Conditions apply.

We do our utmost to provide access to advice in a caller’s home language but, unfortunately, this is not always possible. However, our agents are fluent in English, Afrikaans, Sotho and Zulu.


  • Access to telephonic medical advice and information 24/7, for both emergency and non-emergency situations.
  • Details on nearest suitable medical facilities.
  • Guidance on medications, their correct use, and possible side-effects in case of overdose.
  • Immediate escalation to Netcare 911’s emergency dispatch, should emergency medical intervention be required.
  • Advice on poison treatment protocols.

Mac Netcare

Interested in
corporate EMS cover?

Contact our central customer service centre at
[email protected] or on
(0860 638 2273)

Please note that the centre operates on weekdays between 08:00 and 16:00.