Medical Scheme Ems

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Medical scheme
emergency medical services (EMS)

Netcare 911's medical scheme EMS cover offers members of contracted medical schemes unlimited emergency medical service benefits, with expert care and protocols aligned with the rules of the individual schemes.

How does medical
EMS cover work?

Netcare 911's medical scheme EMS cover offers schemes a choice of a capitated or access payment models, with structured member benefits and the widest range of rapid response services available in SA, coordinated through our 24/7 emergency operation centre (EOC).


We have two payment options available:

1. Access model (Fee - for service)
2. Capitated model


Benefits that bring value

We harness cutting edge technologies, international best practice, protocols and standards, and academically informed methodologies to ensure the best possible outcome for your members.

  • 24/7

    Access to our national EOC,
    Health-on-Line service, and telephonic trauma counselling.

  • Expert emergency care

    Emergency call incident management
    and triage.

  • Best time

    Rapid response by road or air with
    vehicles tracked to monitor their

  • Transfer of injured or ill employees from site or doctor’s rooms to the closest, most suitable medical facility, as well as inter-facility transfers and upgrades.

  • All interactions are recorded on our CareNet system at the EOC, for security reasons and in compliance with the POPI Act, 2021.

  • Assistance with emergency evacuations and/or mock drills at client premises.

  • Access to virtual consultations and Netcare appointmed™ appointment booking services with specialists, GPs and dentists.

  • Assistance and support at company events on request.

  • Monthly operational meetings and reporting.

  • Transport on discharge from hospital to home, old-age facility, frail care centre, rehabilitation centre (specialist care), step-down (sub-acute) facility, or hospice.

  • Service provider management on behalf of client.

  • Netcare app offered to members at no cost.

  • Transfer and return of patients to medical facilities for diagnostic purposes or medical procedures.

  • First aid training for employees and member education on health topics.

car rescue car rescue

Health-on-Line service*

With Netcare 911's Health-on-Line, assistance and advice in both emergency and non-emergency situations are just a phone call away.

* Terms and Conditions apply.

We do our utmost to provide access to advice in a caller’s home language but, unfortunately, this is not always possible. However, our agents are fluent in English, Afrikaans, Sotho and Zulu.


  • Access to telephonic medical advice and information 24/7, for both emergency and non-emergency situations.
  • Details on the nearest suitable medical facilities.
  • Guidance on medications, their correct use, and possible side-effects in case of overdose.
  • Immediate escalation to Netcare 911’s emergency dispatch, should emergency medical intervention be required.
  • Advice on poison treatment protocols.

Mac Netcare

Interested in medical
scheme EMS?

Contact our central customer service centre at
[email protected] or on
(0860 638 2273)

Please note that the centre operates on weekdays between 08:00 and 16:00.